Senior Manager / Manager (Digital Platform System), SG Cares Office, RED

Our work in the Resilience and Engagement Division (RED) centres on strengthening national identity, enhancing social cohesion and solidarity, and commitment to contribute to the common good. We do this through three pillars of work which have an impact on both locals and newcomers into Singapore society: fostering a strong and inclusive sense of national identity, helping newcomers integrate into Singapore and appreciate what it means to be part of Singapore, and promoting a culture of volunteerism and giving. The SG Cares Office in RED develops policies and enablers to promote and strengthen volunteerism and philanthropy in Singapore.

Your role in the Policy and Planning team of the SG Cares Office includes the following functions. • Digital Platform Strategy & Development: You will support the review on the need for a national volunteer platform and be actively involved in the development of an enhanced or new platform, as part of the Product Owner team, from supporting the discovery process to conceptualising the critical features for a minimum viable product and developing the product strategy. • Stakeholder Engagement: You will continually engage key stakeholders of a digital platform that the Resilience and Engagement Division oversees, to ensure smooth operations and help to broker consensus on features/enhancements to prioritise.

Required Competencies Deep Critical Thinking • Excellent analytical skills and the ability to think and reason with clarity • Distil critical issues and sense-make from a wide range of information, arriving at effective solutions Data-driven Analysis and Business Development • Engage users to gather and analyse data to understand business needs and constraints, translating findings into actionable insights, such as identifying new opportunities and emerging trends • Use data to shape the development of policies, programmes and products • Explore relevant digital innovations, solutions or programmes to address business needs and leverage on upcoming trends Stakeholder Engagement, Including Internal Stakeholders • Identify and prioritise stakeholders based on issue or domain area • Build and sustain relationships with stakeholders Other Competencies • Excellent interpersonal and communication skills • Strong project management skills Experiences • Business design and conceptualisation of digital platforms and systems • Relevant experience in working on marketplace products, e.g. job portals, would be an advantage Personality Traits • A self-starter who is mature, resourceful and meticulous • Works well within and across teams by building rapport and trust with others • Possess a bias for action and a drive to effect change, solve problems, and see tasks through to completion