Principal/Senior Manager - IT System (Blood Services Group)

Bloodbank Computer System Support

• Provide ongoing application support to blood bank computer system users
• Participate in the diagnosis and resolution of application problems encountered with the blood bank computer system
• Test system changes in User Acceptance Testing (UAT) environments before production deployment
• Carry out database change requests and configure algorithms in the blood bank computer system
• Generate reports from the blood bank computer system as required
• Provide IT-related supporting evidence and documentations for audits

Other IT Systems Management

• Support BSG's transformation efforts in digitalisation and automation
• Ensure that users' requirements for instrument interfacing are met without compromising data security

IT Risk Management and Compliance

• Identify potential risks and implications related to BSG's IT systems and recommend mitigating measures
• Understand and comply with IT Management Policy, Quality Management Policy, and IT security guidelines to ensure systems and processes are designed in accordance with these policies
• Maintain system security and data integrity through proper access controls and monitoring, and periodic reviews of user accounts and access rights for IT systems
• Support business continuity and disaster recovery planning and testing

Collaboration and Coordination

• Work closely with other BSG divisions and HSA IT department to ensure IT systems and infrastructure support seamless daily operations
• Work with vendors on the maintenance, support, and troubleshooting of the blood bank application, including network connectivity and system interfaces
• Liaise with vendors to resolve critical and complex application problems
• Coordinate system maintenance and communicate downtime to users
• Participate actively in software enhancements, system upgrades, and new IT-related projects
• Participate in project meetings and provide technical input as required

• Relevant qualifications in Information Technology, Computer Science or a related field
• Minimum 10 years of relevant experience in IT system management, preferably in healthcare IT industry or government organisations
• Proven track record in system integration, document repositories, and data management
• Knowledge of IT security principles, data governance, compliance requirements, and document management platforms
• Familiarity with Whole-of-Government (WOG) systems and processes, and cloud-based infrastructure is an added advantage
• Experience in Artificial Intelligence (AI)-driven applications in digital operations or digital transformation projects is an added advantage

Shortlisted candidates would be contacted within 30 days from the closing date of the advertisement. We regret that only shortlisted candidates would be notified.