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Health Sciences Authority

Health Sciences Authority

Principal/Senior Manager - IT System (Blood Services Group)

Fixed Terms
Closing on 09 Mar 2026

What the role is

The Principal/ Senior Manager (IT System) of the Blood Services Group (BSG) in HSA will provide IT support to BSG’s increasingly IT-centric mission of securing the Nation’s Blood Supply. The appointee will serve as an individual contributor reporting directly to the Deputy Director, Blood Service Support. This role combines technical system management with coordination responsibilities, requiring hands-on support of BSG's blood bank computer systems and IT infrastructure to ensure smooth daily operations.

You will provide application support to users, participate in system testing and configuration, and manage database changes while also serving as a key liaison between business users, external vendors, and the HSA IT team. Your responsibilities will include supporting system upgrades, software enhancements, and IT transformation projects, ensuring both technical delivery and stakeholder coordination. While deep IT expertise is not essential, candidates should have strong IT fundamentals and be comfortable with both technical problem-solving and cross-functional collaboration.

What you will be working on

Bloodbank Computer System Support

  • Provide ongoing application support to blood bank computer system users
  • Participate in the diagnosis and resolution of application problems encountered with the blood bank computer system
  • Test system changes in User Acceptance Testing (UAT) environments before production deployment
  • Carry out database change requests and configure algorithms in the blood bank computer system
  • Generate reports from the blood bank computer system as required
  • Provide IT-related supporting evidence and documentations for audits

Other IT Systems Management

  • Support BSG's transformation efforts in digitalisation and automation
  • Ensure that users' requirements for instrument interfacing are met without compromising data security

IT Risk Management and Compliance

  • Identify potential risks and implications related to BSG's IT systems and recommend mitigating measures
  • Understand and comply with IT Management Policy, Quality Management Policy, and IT security guidelines to ensure systems and processes are designed in accordance with these policies
  • Maintain system security and data integrity through proper access controls and monitoring, and periodic reviews of user accounts and access rights for IT systems
  • Support business continuity and disaster recovery planning and testing

Collaboration and Coordination

  • Work closely with other BSG divisions and HSA IT department to ensure IT systems and infrastructure support seamless daily operations
  • Work with vendors on the maintenance, support, and troubleshooting of the blood bank application, including network connectivity and system interfaces
  • Liaise with vendors to resolve critical and complex application problems
  • Coordinate system maintenance and communicate downtime to users
  • Participate actively in software enhancements, system upgrades, and new IT-related projects
  • Participate in project meetings and provide technical input as required

What we are looking for

  • Relevant qualifications in Information Technology, Computer Science or a related field
  • Minimum 10 years of relevant experience in IT system management, preferably in healthcare IT industry or government organisations
  • Proven track record in system integration, document repositories, and data management
  • Knowledge of IT security principles, data governance, compliance requirements, and document management platforms
  • Familiarity with Whole-of-Government (WOG) systems and processes, and cloud-based infrastructure is an added advantage
  • Experience in Artificial Intelligence (AI)-driven applications in digital operations or digital transformation projects is an added advantage

Shortlisted candidates would be contacted within 30 days from the closing date of the advertisement. We regret that only shortlisted candidates would be notified.

About your application process

This job is closing on 09 Mar 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Health Sciences Authority or the wider Public Service.

About Health Sciences Authority

The Health Sciences Authority (HSA) applies medical, pharmaceutical and scientific expertise through its three professional groups, Health Products Regulation, Blood Services and Applied Sciences, to protect and advance national health and safety. HSA is a multidisciplinary authority. It serves as the national regulator for health products, ensuring they are wisely regulated to meet standards of safety, quality and efficacy. As the national blood service, it is responsible for providing a safe and adequate blood supply. It also applies specialised scientific, forensic, investigative and analytical capabilities in serving the administration of justice. For more details, visit http://www.hsa.gov.sg/. For more updates on public health and safety matters, follow us on Twitter at www.twitter.com/HSAsg and LinkedIn at https://sg.linkedin.com/company/health-sciences-authority.

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