Senior Manager (Shared Services)

Team lead to deliver the following:

1. Service Delivery Management:

• Ensure consistent and timely delivery of HR services, such as employee data management, benefits administration, onboarding, and offboarding.

• Establish and maintain service level agreements (SLAs) to meet organizational expectations.

• Monitor and resolve escalated issues promptly, ensuring excellent employee experiences.

2. Process Improvement and Standardization:

• Identify opportunities to streamline and automate HR processes for improved efficiency and accuracy.

• Standardize HR policies, procedures, and workflows across the organization.

• Leverage technology and tools to optimize service delivery.

3. Compliance and Risk Management:

• Ensure HR operations comply with public service rules/regulations, laws, data privacy regulations, and company policies.

• Mitigate risks by implementing strong controls and regularly auditing HR processes.

4. Performance Analysis and Reporting:

• Track and report on HR shared services performance using key performance indicators (KPIs).

• Analyze trends and provide insights to drive data-informed decisions and strategic improvements.

5. Stakeholder Collaboration:

• Act as the primary point of contact for HR shared services inquiries from employees, managers, and other HR functions.

• Collaborate with HR business partners and HR specialist functions to align services with organizational goals.

• Manage relationships with external vendors and partners for payroll, benefits, and other HR services.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Proven experience in HR operations or shared services management, with a strong understanding of HR processes and systems.

• Proficiency in HR technology, including HRIS platforms (e.g., Workday, SAP, or Oracle).

• Strong problem-solving and analytical abilities, with a focus on process optimization and data-driven decision-making.

• Excellent communication and interpersonal skills, with a customer-centric mindset.

Key Competencies:

• Operational excellence and attention to detail.

• Change management and adaptability.

• Stakeholder management and collaboration.

• Strategic thinking and decision-making.