The job holder is responsible for managing the foreign worker levy billing and collection services to achieve policy and service objectives, ensuring effective implementation of policies, efficient collection processes, and continuous improvement of services while managing a team to handle related appeals and customer queries.
Ministry of Manpower
Assistant Director, Levy Administration, WPD
Permanent/Contract
Closing on 27 Feb 2026What the role is
What you will be working on
• To develop and propose implementation plans for policy changes
• To ideate, conceptualise and develop suitable solutions, in collaboration with IT and other stakeholders, to enhance the customer experience and improve operational efficiency
• To establish policies and procedures for collection and management of levy, including compliance issues
• To lead and guide a team to process levy appeals for GIRO and payment-related matters, as well as to manage customer queries that are referred for expert assistance
What we are looking for
• At least 8 years of working experience in a fast-paced environment with 2-3 years of experience in managing or supervising a team
• Some experience in IT system design or using operational systems (e.g. application systems) would be advantageous
• Possess good analytical, creative thinking and problem-solving skills
• Able to lead and manage a team
• Proactive in problem solving and adaptable in dealing with different situations and handling multiple portfolios/tasks
*PWDs are welcome to apply
About your application process
This job is closing on 27 Feb 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Manpower or the wider Public Service.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
Learn more about Ministry of Manpower