A career in SG Courts will enable you to help us achieve the Judiciary’s vision of inspiring public trust and confidence in providing an effective and accessible justice system in an outward-facing, court user-centric Judiciary.
We welcome you to join our team as:
ASSISTANT MANAGER/ MANAGER (SERVICE EXCELLENCE)
SG Courts - Supreme Court, State Courts and Family Justice Courts
Assistant Manager/ Manager, Service Excellence
Permanent/Contract
Closing on 26 Feb 2026What the role is
What you will be working on
As a member of the Service Excellence Department, you will play a key role in providing frontline services in line with the Judiciary’s service vision. You will report to the Senior Assistant Director, Communications and Service Excellence Division.
You will be involved in the following work areas:
• Handle public written correspondences
• Partner departments and public agencies to improve service quality and court user experience
• Publicise and implement initiatives and resources to enhance court user service experience and motivate officers of the Judiciary to excel in service delivery
What we are looking for
Work Experience and Competencies
• Minimum 3 years of customer service experience
• Strong oral and written communication skills
• Proficient in Microsoft Office applications, particularly Word, Excel (intermediate level), and PowerPoint
• Experience with Customer Relationship Management (CRM) systems would be an advantage
• Candidates without the required work experience but possess the relevant skills are welcome to apply
Personal traits
• Meticulous attention to detail and accuracy in work
• Strong empathy and interpersonal skills with ability to handle sensitive situations
• Quick thinking and problem-solving abilities to devise practical solutions under pressure
• Excellent time management with proven ability to prioritise and multi-task effectively
• Collaborative team player who is also self-motivated and can work independently with minimal supervision
• Professional demeanour and ability to maintain confidentiality
• Adaptable and resilient when dealing with challenging situations or customers
Note:
The successful candidate will be appointed on a one-year probationary contract in the first instance.
Only short-listed candidates will be notified. Thank you for your interest in this position and in the Judiciary.
About your application process
This job is closing on 26 Feb 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within SG Courts - Supreme Court, State Courts and Family Justice Courts or the wider Public Service.
About SG Courts - Supreme Court, State Courts and Family Justice Courts
The Judiciary - comprising the Supreme Court, State Courts and Family Justice Courts - is one of the three constitutional pillars of government in Singapore. Known collectively as SG Courts, we are integrated to serve as one judiciary. As an organ of state, the Judiciary’s function is to independently administer justice. Headed by the Chief Justice, we are a forward-looking, innovative and trusted judiciary. Built on judicial professionalism and transparency, we maintain the highest standards of integrity in safeguarding our community. We pledge to ensure equal and continuous access to justice, and we are committed to deliver justice that is accessible, fair and impartial. The Judiciary strives to innovate and evolve to face challenges in an increasingly complex world. Hence, we are committed to our shared vision of “A trusted Judiciary. Ready for Tomorrow”