You will manage escalated enquiries and feedback on work injury compensation, licensing, policy and regulations, and unsafe workplaces through multiple channels including phone, emails, efeedback forms and the MOM website. You will be required to provide timely, accurate responses via email or phone within service standards. For complex technical matters, you will seek help from subject matter experts to ensure accurate advice. You will also handle misdirected or cross-agency enquiries using the No Wrong Door policy, ensuring a Whole of Government approach by assessing cases and referring to relevant agencies when necessary.
Ministry of Manpower
Executive, Customer Management, OSHD
Contract
Closing on 28 Feb 2026What you will be working on
What we are looking for
• Preferably 1-2 years of relevant experience in dealing with customers or in a customer service environment
• Familiarity with customer relationship management (CRM) systems to manage enquiries and interactions with customers
• Able to read and comprehend Acts/Regulations will be an advantage, though not compulsory
About your application process
This job is closing on 28 Feb 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Manpower or the wider Public Service.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
Learn more about Ministry of Manpower