You will be responsible for evaluating factory notifications, registrations, and applications for workplace safety and health service providers and professionals, reviewing operational processes and handling public enquiries in accordance with established policies and service benchmarks.
This role involves evaluating factory notifications, registrations, and applications for workplace safety and health service providers and professionals, reviewing operational processes, and handling public enquiries. You will tailor recommendations or replies to appeals, particularly for complex cases that fall outside established guidelines.
You will operationalise policy and process changes, serving as a nexus between policy and operations/IT teams to drive such changes. You will lead reviews and process re-design to enhance operational processes, ensuring that our processes remain relevant, effective, and efficient.
Additionally, you will handle queries escalated from various communication channels and provide prompt advice to the MOM Services Centre.
Ministry of Manpower
Manager, Licensing, OSHD
Contract
Closing on 28 Feb 2026What you will be working on
What we are looking for
• Possess approximately 2-3 years of processing experience in licensing, regulatory, or administrative operations.
• Demonstrate good customer service and communication skills (written and spoken)
• Exhibit strong analytical, creative thinking and problem-solving abilities
• Function as an effective team player with a customer-focused mindset
About your application process
This job is closing on 28 Feb 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Manpower or the wider Public Service.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
Learn more about Ministry of Manpower