As a grantmaker committed to creating meaningful social change through impact giving, Tote Board is seeking a motivated intern to join our team. This internship offers hands on experience in designing structured knowledge content for AI assisted tools, developing clear workflow documentation, and supporting user testing to validate the accuracy and robustness of the knowledge base. You will learn how information is prepared, organised, and optimised so that AI systems and end users can retrieve guidance accurately and efficiently. Join us to develop your skills in knowledge design for AI deployment and contribute to our digital knowledge management initiatives.
Tote Board
Intern (Performance & Evaluation)
Internship
Closing on 05 Mar 2026What the role is
What you will be working on
The intern will be required to:
Develop a structured knowledge base by organising key operational workflows and process information into clear, accessible formats.
Create and update step‑by‑step workflow guides that ensure accuracy, clarity, and ease of use for staff.
Produce well‑structured, AI‑compatible documentation that supports effective retrieval by digital tools and internal AI‑assisted platforms.
Conduct user acceptance testing with user groups, document key findings, and recommend improvements based on feedback.
Prepare a straightforward upkeep and maintenance guide to support future content updates and version control.
Support additional tasks or ad‑hoc projects as assigned.
Requirements:
Currently pursuing a diploma/degree in a relevant field such as Social Science, Computer Science/Information Technology or a related discipline.
Familiarity with AI‑enabled tools and digital platforms, including an understanding of how information needs to be structured for AI retrieval (e.g., clear chunking, tagging, consistent formats); proficiency in Excel and PowerPoint is preferred.
Ability to work independently and in a team.
Strong organisational and time management skills.
Comfortable working with digital tools, learning new platforms, and structuring content for clarity, usability, and machine readability.
What we are looking for
Learning Outcomes:
The intern will have the opportunity to:
Gain hands‑on experience with AI‑enabled tools, learning how such platforms operate and how content interacts with them.
Learn how to design and structure content for AI retrieval, including how information should be organised for machine understanding.
Understand end‑to‑end process mapping, observing how operational workflows are documented and translated into structured guides.
Conduct user acceptance testing, gather user feedback, and iterate on improvements based on real‑world insights.
Build practical skills in documentation, workflow design, and user‑focused content creation.
Applications are open exclusively to students. Please indicate your available start and end dates in your CV.
Join us for an enriching internship experience and help us achieve our vision of a caring and resilient Singapore.
We regret to inform that only shortlisted candidates will be notified.
About your application process
This job is closing on 05 Mar 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Tote Board or the wider Public Service.
About Tote Board
Established in 1988, Tote Board (Singapore Totalisator Board) is a statutory board of the Ministry of Finance. As a broad-based grantmaking organisation, Tote Board works closely with stakeholders and partners, to support broad and diverse worthy projects in the sectors of Arts, Community Development, Education, Health, Social Service and Sports. Through these projects, Tote Board helps to uplift the community by giving hope to vulnerable groups and improving the lives of all in Singapore.
Tote Board’s source of grants is derived from operating surplus of the Tote Board Group, which comprises Tote Board and its wholly-owned subsidiary Singapore Pools (Private) Limited and Singapore Turf Club, a proprietary club owned by Tote Board. Tote Board also ensures that Singapore Pools (Private) Limited and the Singapore Turf Club conduct their gaming and racing businesses in a socially responsible manner, to provide legal, safe and trusted gaming as a means to counter illegal gambling.
Tote Board’s goal is to help build a flourishing society in Singapore. We want to inspire positive change and contribute towards building an inclusive, resilient and vibrant community, while fostering a caring and compassionate nation.
Learn more about Tote Board