The job holder will be part of a dynamic team that manages the cancellation of passes, legal stay, and repatriation of foreign workers. They will be responsible for supporting the Cancellation and Repatriation Section in running its daily operations in an efficient and effective manner; and implementing initiatives to support policy and service delivery outcomes.
Ministry of Manpower
Assistant Manager/Manager, Cancellation & Repatriation, WPD
Permanent/Contract
Closing on 01 May 2026What the role is
What you will be working on
• Supervisor day-to-day work pass cancellation, workers’ repatriation and Security Bond operations, ensuring the team achieves the required policy and service outcomes.
• Review, design and implement initiatives, leveraging AI, software robotics and backend system automations, to meet policy and service goals, while ensuring operational efficiency. This includes reviewing rules and processes, devising user stories as well as collaborating with IT teams and other stakeholders to conduct user tests Devise and maintain relevant process documentation and guidelines to support implementation of policies and manpower transformation initiatives.
• Mine data to identify emerging patterns and anomalies and use insights to recommend improvements for operational efficiency or service experience.
What we are looking for
• Strong critical thinking and analytical skills, with excellent interpersonal skills
• Excellent verbal and written communications skills
• Resourceful and able to work independently
• Be a good team player with a customer-focused mindset
• Able to adapt to an agile and fast paced environment
• Candidates with proficiency in data and automation competencies (e.g. data analytics, python, SQL, data visualisation) would be advantageous
• Be proactive in problem solving, adaptable in dealing with different situations and able to handle multiple portfolios/tasks
• Candidates with no working experience are welcome to apply
PwDs are welcome to apply
About your application process
This job is closing on 01 May 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Manpower or the wider Public Service.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
Learn more about Ministry of Manpower