Senior Manager, Operations (CDA)

You will play a key role in the Operations team in CDA. Your key responsibilities include the following:

Job responsibilities

• Ops Planning, Resources and Capability Development: 

  • Design, develop and coordinate operational drawer plans with internal and external stakeholders, as part of surge and activation under CDA. This includes working with stakeholders to derive the operational considerations and planning parameters for CDA operations.

  • Develop strategic operational resources and budgetary considerations, as well as ensuring that logistical planning is carefully considered with respect to operational plans. This includes vendor, resource, procurement and contract management.

  • Develop CDA operational capabilities framework and plans (resources, system, training, personnel, and equipping) in response to crisis and business continuity requirements. This includes performing capability gaps analysis, developing and operationalizing key performance indicators to measure operational effectiveness. 

• Ops Readiness, Response and Monitoring:

  • Develop overall operational readiness plans in terms of resource, personnel and activities during an outbreak/ crisis response. This includes operationalising and reviewing metrics to assess the CDA operational readiness, developing exercise/ training objectives and developing business continuity plans.

  • Develop, operationalise and review CDA incident management and reporting framework. This includes monitoring and sense making through dashboards, activating agency level meetings to manage incidents, and performing ops-tech integration to support decision making.  

  • Develop, operationalise and review plans on the mobilisation of resources for ops response to support CDA operations. This includes working with external stakeholders from WOG and MOH to operationalise ground response plans, and act as the lead for disease outbreak at the agency level.

• Administration:

  • Provide secretariat support for meetings.

  • Assist in the administration and monitoring of budgetary votes for Operations Division.

  • On rotation to perform 24/7 duty officers, involving managing phone calls for urgent disease/ incident notifications and management.

Job Requirements

• Tertiary qualifications in business administration, management or a related field.

• 2-3 years of work experience in Public Health / Operations / Civil Service would be an advantage.

• Collaborative and team-oriented mindset. 

• Effective stakeholder management, good communication and interpersonal skills to co-create solutions. 

• Strong analytical and problem-solving skills, including grasp of data analysis techniques. 

• Commitment to continuous learning and professional development. 

• Independent and self-driven with the ability to multi-task in a dynamic and fast-paced environment and perform under pressure and tight timelines. 

• Proficient in Microsoft Office tools, Power BI or Tableau will be an added advantage. 

• Willing to work beyond office hours, including weekends and public holidays, if necessary.

As part of the shortlisting process for this role, candidates may be required to complete a medical declaration and/or undergo further assessment.