Manager (Personnel Support & Engagement) - Tuas

You manage a front desk team to oversee a competent, robust and responsive front desk service operating as a one-stop human resources (HR) service centre, providing quick and accurate HR solutions on service schemes, pay matters and other human resource related queries for the Republic of Singapore Navy (RNS) active population located in Tuas Naval Base, Naval Diving Unit and Headquarters RSN Departments.

- Provide accurate human resources answers via tele chat, walk-in, phone and email - Compile and analyse monthly queries to provide sensing to higher management on ground issues and concerns - Conduct human resources engagement briefs to servicemen and units on regular basis to inform them of latest HR policies, welfare and benefits - Manage early release cases including briefing servicemen on procedures, Terms and Conditions of release - Drive innovation in via digital technology to reduce man-hour efforts for repetitive and voluminous workload - Manage Front desk Query database and leading required enhancements - Actively engage servicemen on organisational HR requirements - Play advisory role to ground units on human resources policies to ensure compliance with policies and guidelines - Rectify errors in e-HR system and resolve underpayment or overpayment cases for shipboard allowance discrepancies Challenge(s) - Keeping in tune with myriad of human resources policies - Ensuring timely dissemination of human resources information to servicemen and units - Multi-tasking and handling diverse work scope concurrently including front desk services and centralised human resources work for the RSN - Providing excellent customer service and handling customers with unreasonable demands tactfully - Serving as subject matter expert in shipboard allowances and e-Interviews - Building knowledge on policies, administration and relevant modules in e-HR system

- Strong communication skills to connect, engage and network with various levels of customers ranging from Senior Commanders, human resources practitioners, external agencies and servicemen - Meticulous - Strong ability to analyse and interpret data for handling voluminous transaction work - Effective team leadership skills as people developer, mentor and coach to guide and motivate team towards innovation and service excellence - Proficiency in computer applications especially Microsoft Office and other human resources systems - Sensitivity when dealing with people of different backgrounds - Ability to work under stress (Applicants with no experience may apply.) Appointment will be commensurate with your experience. Only shortlisted candidates will be notified.