Manager (Personnel Support & Engagement) - Tuas

You manage the front desk team to oversee a competent, robust and responsive front desk service which operates as a one-stop Human Resources (HR) service centre, providing quick and accurate HR solutions on service schemes, pay matters and other HR-related queries for the Republic of Singapore Navy (RSN) active population.

- Lead front desk team to provide accurate HR answers via multiple channels - Compile and analyse monthly queries for management reporting - Conduct HR engagement briefs to servicemen/units on latest HR policies, welfare and benefits - Handle deviation cases with servicemen, units and Commanders, working with various departments for approvals - Manage early release cases, briefing servicemen on procedures whilst ensuring timely processing - Drive innovation and process improvement efforts via digital technology to reduce manual workload - Actively engage servicemen on organisational HR requirements and exercises - Serve as subject matter expert in shipboard allowances and Annual Financial Declarations - Participate in Audit Task Force to verify discrepancies when required Challenge(s) - Keeping abreast of latest HR policy developments whilst building subject matter expert knowledge and training team members - Multi-tasking front desk services and centralised HR work whilst maintaining excellent customer service under tight deadlines

- Education in Human Resources or Business Administration preferred - At least 5 years HR experience, preferably with managerial experience handling teams - Strong knowledge in HR systems and Microsoft Office applications - Excellent communication skills to engage with various levels of customers - Meticulous attention to detail - Strong analytical abilities - Tactful and able to handle challenging customer situations (Applicants with no experience may apply.) Appointment will be commensurate with your experience. Only shortlisted candidates will be notified.