Sentosa Development Corporation

Senior Executive, Business Technology (Product Configuration Specialist)

Permanent

Closing on 24 Mar 2026

What the role is

We are seeking a dedicated Product Configuration Specialist to serve as a key liaison between business operations and technical systems. In this important role, you will facilitate smooth product implementations and support sales processes across multiple channels, ensuring that business requirements are effectively translated into technical solutions.
Your primary responsibility will be to bridge the gap between business needs and system capabilities, whilst continuously working to improve our processes to meet changing requirements. This position requires a balanced combination of business understanding and technical knowledge.

What you will be working on

Product Management and Configuration:

Gather and assess business unit requirements for sales and campaigns, providing guidance on implementation feasibility within current systems
Execute product configurations and updates for sales across OTC, B2C, and B2B channels, ensuring accuracy and efficiency
Address product-related issues promptly, delivering practical support and effective solutions to maintain operational continuity

Project Involvement and System Enhancement:

Identify and recommend practical solutions and technical alternatives, supporting project and system improvement initiatives
Contribute actively to project planning and system enhancement discussions, bringing both business and technical perspectives
Represent business user interests during User Acceptance Testing and implementation activities, ensuring requirements are properly addressed

The successful candidate will demonstrate the ability to work effectively across business and technical domains, providing valuable insights from both perspectives. You should be comfortable working in a collaborative environment, with the capacity to think both strategically and practically. You will engage constructively with business teams on solution development whilst also managing the technical aspects of product configuration.

This role offers the opportunity to contribute meaningfully to our product operations and service delivery, helping to align business objectives with technical implementation. If you are interested in balancing business focus with technical expertise in a public service environment, we encourage you to consider joining our team.

What we are looking for

Qualifications:

Polytechnic diploma in Business, Information Technology, Tourism, or related field; OR
Bachelor's degree in Business Information Technology, Information Systems, Business Administration, or related field

Experience:

Minimum 2 years of relevant work experience in administrative, operational, customer service, or system-related roles
Demonstrated ability to work with business processes and stakeholder interaction

Core Competencies:

Meticulous attention to detail and accuracy
Excellent written and verbal communication skills with ability to work effectively with diverse stakeholders
Strong analytical mindset and problem-solving capabilities
Proactive self-starter with ability to multitask and prioritise effectively
Customer service orientation and eagerness to learn new systems and processes
Ability to follow procedures whilst working independently

Preferred Qualifications:

2-3 years of experience in hospitality, tourism, or travel industry
Understanding of business processes within the tourism industry
Experience with database systems, business applications, or system configuration
Familiarity with OTC, B2C, and B2B sales channels
Basic project coordination or support experience
Proficiency in product configuration and management systems

About your application process

This job is closing on 24 Mar 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Sentosa Development Corporation or the wider Public Service.

About Sentosa Development Corporation

Sentosa Development Corporation (SDC) was established on 1 September 1972 as a Statutory Board under the Ministry of Trade and Industry. Its charter since inception has been to oversee the development, management and promotion of the Sentosa Island as a resort destination for locals and tourists. Under the care of SDC, the island went through a makeover to become a premier getaway with multi-faceted appeal. From business conventions to beach parties, Sentosa caters to an extensive range of needs and interests. SDC has evolved and grown over the years. It currently oversees the following business and commercial units – Sentosa Leisure Management Pte Ltd, Sentosa Golf Club, Sentosa Cove Resort Management Pte Ltd and Mount Faber Leisure Group.

Learn more about Sentosa Development Corporation