National Council of Social Service

Manager/Senior Manager, Strategy

Fixed Terms

Closing on 18 Mar 2026

What the role is

Join us at the National Council of Social Service (NCSS) as a Strategy Officer, and become a key driver of organisational effectiveness for NCSS in advancing our role as a Sector Developer. You will be part of a dynamic team leading the review and implementation of the Social Service Sector Strategic Roadmap (4ST), whilst developing and monitoring corporate performance management systems that support NCSS's strategic objectives and contribute to the advancement of the Social Service sector. Analyse performance data and emerging trends to ensure NCSS and the sector remain well-positioned for future challenges.

Your mission? Enable evidence-based decision making and strategic excellence through robust performance management and insightful analysis that guides NCSS and the Social Service sector forward.

Join us in strengthening social services through data-driven insights and strategic planning excellence. Be the analytical mind that translates performance data into strategic direction, turning organisational metrics and sector roadmaps into meaningful social impact!

What you will be working on

1. Plan and implement corporate performance management frameworks

Develop comprehensive performance systems, KPIs and monitoring processes that align with NCSS's strategic objectives and WOG policy directions
Establish performance benchmarks, targets and measurement methodologies to track organisational effectiveness
Design performance dashboards, reporting templates and review mechanisms to ensure systematic monitoring

2. Conduct performance analysis and provide strategic insights

Analyse performance data trends, identify gaps and assess organisational effectiveness against established benchmarks
Generate analytical reports and recommendations to inform strategic decision-making and course corrections
Evaluate the impact of strategic initiatives and provide evidence-based assessments of organisational progress

3. Lead the review and implementation of the Social Service Sector Strategic Roadmap (4ST)

Contribute to the review of the 4ST framework and strategic initiatives
Monitor progress against 4ST objectives and provide performance insights to guide implementation
Support sector engagement activities and stakeholder alignment efforts related to the 4ST roadmap

4. Lead Board and Senior Management Team secretariat functions

Provide secretariat support for Board and SMT meetings, including agenda preparation, documentation and follow-up on action items
Assist in the preparation of Board papers and SMT materials related to performance management and strategic planning matters
Support Board events and governance processes

5. Any other duties as assigned from time to time by the management.

What we are looking for

Personal Competencies:

Highly motivated and adaptable
Able to work independently, as well as collaboratively in a team
Methodical, organised and proactive
Innovative and resourceful, possess a strong drive to solve problems

Skills & Knowledge:

Strategic and corporate planning skills
Strong project and time management skills

Strong analytical, strategic, and conceptual thinking skills
Possess strong communication (written and verbal) and presentation skills to engage, negotiate and mobilise internal and external stakeholders of different seniority

Experience:

Preferably five to seven years’ experience in strategic planning or foresight positions.

We regret to inform that only shortlisted candidates will be notified.

About your application process

This job is closing on 18 Mar 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

Learn more about National Council of Social Service