#PPPintern (Data Analytics and AI-Powered Insights), Jul to Dec 2026

ServiceSG aims to transform the service experience for citizens receiving public services. Our ambition is to transform citizen’s experience of public services from one of having to navigate across different functional agencies to get things done, to an integrated, personalised and seamless one where the public service “Knows and Serve you as one, and with Heart”. We work with different agencies across the public service to integrate over 600 services around key moments of life of citizens. Our central omni-channel service delivery system currently comprises 3 digital channels (“LifeSG”, “MyLegacy” and “SupportGoWhere”), a network of physical ServiceSG centres and a central contact centre. We are working to join the dots between the government systems and processes to make citizens’ experience smooth, whether online, on the phone, or at our centres. The Service Transformation and Planning team within ServiceSG leads the service transformation work for key citizen journeys. The team works with several government agencies and key stakeholders to redesign service delivery processes and implement the change management required to improve citizen-centricity and productivity in the delivery of public services. The Challenge: As a data analytics #PPPintern, you will play a crucial role to help the team understand and address the real challenges faced by low-income, vulnerable, and elderly citizens who reach out to MP (Member of Parliament) appeals for government support. Your work will transform raw appeal data into actionable insights – analysing the trends, identifying unmet needs, and assessing where our services can be improved to close the gaps. This internship offers hands-on experience with real-world data analysis, visualisation and storytelling. You will be empowered to make recommendations to drive meaningful changes in the way public services are delivered. You’ll gain exposure to the full data lifecycle, use Government AI LLM tools, work alongside experienced analysts, and see firsthand how your work can impact service policies and processes. If you’re passionate about making a difference with data, we’d love to have you join our team!

By joining our #PeoplePurposePossibilities internship, you will gain hands-on experience in: Text Analysis using AI-solutions • Analyze MP appeals data to identify appeal patterns, trends, and service gaps • Develop and evaluate citizen archetypes through classification of extensive textual data • Generate actionable insights to address citizens’ pain points Data Processing and Modelling • Develop Python scripts to automate and streamline data processing workflows • Perform data cleaning and preprocessing to ensure data quality • Transform raw data through feature engineering for predictive modelling Operational Impact • Enhance existing scripts to improve the quality of agencies’ responses • Investigate emerging issues and align findings with ServiceSG’s mission and objectives • Propose data-driven recommendations to enhance service delivery

We are looking for analytical, detail-oriented individuals who are passionate about using data to improve public service delivery. If you share our vision of transforming government services through data-driven insights, we welcome you to join us as a #PPPintern. Key Competencies Required [Thinking Clearly and Making Sound Judgement] • Apply structured analytical thinking to complex datasets • Make evidence-based recommendations [Serving with Heart, Commitment and Purpose] • Focus analysis on improving citizen experience • Maintain service quality focus in recommendations [Improving and Innovating Continuously] • Identify opportunities for service enhancement • Propose innovative analytical approaches [Scripting] • Experience in Python/R programming languages. Ability to apply programming concepts (e.g., variables, data types, conditionals, loops and functions) to write code and troubleshoot errors. [Data Collection & Quality] • Apply data collection methodologies • Ensure data accuracy and reliability [Exploration Analysis & Statistical Techniques] • Conduct exploratory data analysis • Apply appropriate statistical methods [Visual Analytics & Data Storytelling] • Create effective data visualizations • Develop compelling data narratives through dashboards [Business Analysis & Data Management] • Align analysis with business objectives • Apply data governance principles