As a Lead Manager/ Assistant Director in the Human Resource (HR) Solutions and Capabilities Division, you will be a trusted HR communications partner, providing strategic leadership and coordinated oversight to two teams of HR officers to meet the HR information needs of MOE employees.
Ministry of Education
Lead Manager/ Assistant Director, HR Communications Hub (Contact)
Contract
Closing on 24 Mar 2026What the role is
What you will be working on
• Champion service excellence by developing proactive communication strategies and ensuring MOE employees obtain accurate, clear and timely answers through MOE’s HR Contact Centre
• Oversee the generation of data-driven insights through analysis and management reporting of HR enquiries and feedback, translating complex data into actionable recommendations that influence HR policy development and strategic decisions
• Identify emerging trends and opportunities to lead transformative initiatives that leverage technology and innovation to meet evolving organisational needs while balancing immediate service delivery with long-term strategic planning
• Provide strategic stewardship of HR contact systems and processes to streamline operations and enable higher-value work
• Build team capability by coaching staff to deliver excellent service, and embrace a culture of continuous improvement
• Partner with stakeholders across Centres/Divisions to navigate competing priorities in the development and communication of HR policies and initiatives
What we are looking for
• At least 8 years of relevant working experience in a customer or quality service-related position
• Experience in HR management and Service Centre operations would be an advantage
• Strong planning, conceptualisation and analytical skills with the ability to think strategically and develop long-term plans
• Keen interest in leveraging new technologies and an innovative mindset with a dare-to-do attitude to drive continuous improvement in service delivery
• Effective leader and collaborator with strong writing, interpersonal and communication skills
• Personable with a strong commitment to service excellence
As part of the processing of your application, you may be required to undergo a medical examination that will be fully paid by MOE. You will be provided with instructions regarding the medical examination.
Note: The medical examination is part of the selection process and does not indicate that you have been offered the appointment.
If you are facing issues submitting your application through the Careers@Gov portal, please contact us at Careers.gov.technicalhelp@psd.gov.sg for assistance.
About your application process
This job is closing on 24 Mar 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Education or the wider Public Service.
About Ministry of Education
The wealth of a nation lies in its people - their commitment to country and community, their willingness to strive and persevere, their ability to think, achieve and excel. Our future depends on our continually renewing and regenerating our leadership and citizenry, building upon the experience of the past, learning from the circumstances of the present, and preparing for the challenges of the future. How we bring up our young at home and teach them in school will shape Singapore in the next generation.
The mission of the Education Service is to mould the future of the nation, by moulding the people who will determine the future of the nation. The Service will provide our children with a balanced and well-rounded education, develop them to their full potential, and nurture them into good citizens, conscious of their responsibilities to family, society and country.
Learn more about Ministry of Education