This is a temporary positio of 11.5 months with the Temasek SkillsFuture Academy (TSA).
Temasek Polytechnic
Temporary Executive (Customer Engagement)
Fixed Terms
What the role is
What you will be working on
The executive will be expected to perform the following responsibilities:
• Manage first level enquiries through channels such as emails, calls and walk-ins.
• Assist customers / students with product or service-related questions, issues, and requests.
• Resolve customers / students concerns and complaints effectively, aiming for first-contact resolution.
• Provide admin and logistics support to events (Orientation, Graduation, Partners appreciation event, SkillsFuture Fest etc)
• Oversee TSA One-stop centre to ensure centre is well-maintained.
• Handle admin and ad hoc duties as required.
What we are looking for
• Service quality mind-set with good communication skills.
• Meticulous and systematic.
• Team player with high initiative, resourceful and savvy with digital technology.
• Good time management, ability to multi-task and prioritise work.
• Possess good computer applications (e.g. Microsoft Excel, Microsoft PowerPoint and Microsoft Word) skills.
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Temasek Polytechnic or the wider Public Service.
About Temasek Polytechnic
Established in 1990, Temasek Polytechnic (TP) is a leading institution of high learning nestled by the idyllic shores of Bedok Reservoir in Tampines. TP takes pride in equipping our students with lifelong skills and digital knowledge for a future of dynamic change.
TP’s caring and vibrant culture is firmly rooted in our core values which drive a spirit of innovation, with a focus on industry, globalization and sustainability. “TP Cares” is our clarion call to ensure that our diverse community of learners has the opportunity to achieve their personal best, so that they can contribute meaningfully to the global community.
Learner. Creator. Leader
We envision the TP graduate as a values-led leader with vision, character and heart, excelling in the academic domain and beyond, and rising to the challenge of creating tomorrow.
Learn more about Temasek Polytechnic