The Manager / Senior Manager, Innovation Hub, plays a key role in driving digital transformation across VITAL, focusing on leading the development, deployment and scaling of automation and digital solutions to raise VITAL’s productivity, modernise and optimise shared services delivery in the areas of HR, Payroll, Finance and Procurement to public agencies. The incumbent also creates a conducive ground-up ecosystem for the adoption of digital technology. As a specialist in automation and emerging technologies, the incumbent will work closely with internal stakeholders and technology partners to design, build, pilot and deploy solutions that improve service delivery, productivity and operational reliability. The role combines hands-on solution development, governance oversight and strong stakeholder engagement to ensure sustainable and scalable innovation in VITAL.
VITAL
Senior Manager / Manager (Innovation Hub)
Contract
Closing in 4 day(s)What the role is
What you will be working on
Reporting to the Assistant Director, Innovation Hub, the position will be responsible for the following (including but not limited to):
Automation & Digital Solution Delivery
• Design, develop, test, and deploy automation and digital solutions to address business use cases across shared services functions, leveraging technologies such as Robotic Process Automation (RPA), workflow automation, and AI-enabled tools.
• Support internal VITAL teams in building and implementing automation solutions, providing technical guidance and solution advisory throughout the lifecycle from ideation to production deployment.
• Conduct proof‑of‑concepts (POCs) and pilot projects, evaluate outcomes, and scale successful initiatives for broader organisational adoption.
Platform & Governance
• Be the System Administrator for VITAL’s Central RPA Platform, which provides scalable automation infrastructure to VITAL and public agencies, ensuring system performance, security, availability,
• Ensure platform reliability through proactive monitoring, maintenance including reviewing business continuity plans (BCP) and supporting incident management, disaster recovery and BCP exercises.
• Perform RPA script reviews and oversee adherence to automation standards, governance frameworks to ensure compliance and operational robustness.
Innovation & Stakeholder Engagement
• Partner with business units to identify automation and digitalisation opportunities, translate operational challenges into actionable solution designs, and co‑create innovative outcomes.
• Work closely with technology vendors and internal stakeholders to evaluate digital tools, conduct market research, and identify emerging technologies relevant to VITAL’s innovation roadmap.
Project & Change Management
• Lead and manage cross‑functional digital initiatives, ensuring delivery within scope while managing risks, resources, and stakeholder expectations.
• Support capability building by sharing best practices, solution patterns, and lessons learnt across internal teams and agency users.
Other Duties
• Undertake ad‑hoc projects or tasks assigned by supervisors in support of Innovation Hub and organisational priorities.
What we are looking for
• Degree in Business with IT, Computer Science, Information Technology or a related discipline is preferred
• Candidates with a regular degree but demonstrated competence and practical experience in automation, digital solution delivery, or IT transformation are also welcome.
• At least 3 years of experience supporting organisations in the design, development and deployment of automation or digital solutions, preferably within the Public Sector or in an enterprise environment.
• Proficiency in tools such as UiPath, ServiceNow, Power Query, Microsoft Excel, VBA.
• Proven track record of successfully leading and executing projects from business use case conceptualisation to implementation
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical stakeholders
• Solid project management capabilities, including planning, coordination and stakeholder management
• Strong analytical and problem-solving skills
We regret to inform that only shortlisted candidates will be notified.
About your application process
This job is closing in 4 day(s).
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within VITAL or the wider Public Service.
About VITAL
Looking to make an impact in your career? Join VITAL, a department under the Ministry of Finance that is transforming the delivery of corporate services in the Singapore Public Service. As the Central Agency for Corporate Shared Services, we provide HR, Payroll, Finance, Procurement and other essential services to over 100,000 public officers and 100 government agencies. Also as the Robotics & Automation Lead for corporate and administrative services domain, we are at the forefront of driving innovation and technology adoption.
More than just an organisation, we are a community committed to creating an inclusive environment that cares for our officers. We prioritise your growth and development, offering exciting career prospects and training opportunities in high-demand skills like Data Analytics, Design Thinking and Robotics Process Automation. We understand the importance of work-life harmony and strive to support our officers in achieving it.
If you are a dynamic and innovative team player who aligns with our vision, we invite you to apply and be part of VITAL shaping the future of corporate shared services! Visit us at www.vital.gov.sg or follow us on LinkedIn at www.linkedin.com/company/vital-ministry-of-finance.
Learn more about VITAL