Lead Engineer/ Engineer, Central Services, ICT Infra

We are looking for a hands-on technical lead to manage the mission-critical infrastructure that powers MHA/HTX operations. In this role, you won’t just oversee systems; you will be the technical authority ensuring the availability, security, and performance of enterprise-wide server and network ecosystems. If you thrive in complex environments involving enterprise network technologies, large-scale endpoint services, Active Directory/Azure AD, shared storage and backup management, and Hybrid Cloud networks, and prefer getting your hands dirty with technical problem-solving over pure administrative oversight, this role is for you.

• Hands-on network management, troubleshooting, LAN/WAN design, NAC management, firewall configuration and configuration of NOC tools. • Endpoint Infrastructure Management: Directly manage endpoint OS and common service software lifecycle, patching and device policy management. • Infrastructure Management: Directly manage and maintain enterprise services including Active Directory/Azure AD, File/Application Servers, Hypervisors, and Storage systems. Ensure optimal performance of network connectivity and server availability. • System Life-Cycle Engineering: Drive the end-to-end lifecycle of ICT systems—from technical evaluation and procurement to deployment, patching, sustainment, and eventual refresh/migration. • Incident Management and Technical Problem Solving: Serve as the Tier-3 escalation point for complex server and network incidents. Troubleshoot high-priority issues to minimize downtime for user operations. • Contract, Vendor & Warranty Management: Technical ownership of vendor deliverables. validate that systems in warranty/maintenance phases meet rigorous performance specifications before handover. • Security & Compliance: Implement and enforce security best practices (system hardening, GPO management). Lead technical remediations for IT audits and compliance checks.

We are looking for an engineer with a "builder" mindset who possesses deep technical proficiency. • Experience: Minimum 5 years of hands-on experience in system/network administration, infrastructure architecture, or cloud operations (Private/Public) and endpoint infrastructure management. • Education: Tertiary qualification in Electrical Engineering, Computer Science, IT, or related technical disciplines. • Certification: Recently certified (less than 2 years ago) with CCIE/CCNP/CCNA, MCSE/MCSA, Azure Architect/Administrator, and/or professional certifications from OEMs of major technology providers. • Operational Grit: Proven track record in maintaining 24/7 operational systems with strict SLAs and rapid response times. • Independence: Proactive self-starter capable of driving technical projects with minimal supervision. Candidates should possess hands-on proficiency in the following areas: • Network: Deep understanding of enterprise networking concepts (VLANs, Network Access Control, Load Balancing, Routing, Firewalls & IPS), software-defined network (SDN) and structure cabling systems. • Server Administration: Proficient knowledge of Active Directory, Group Policy Objects (GPO), Domain Controllers, DNS, File/App Servers, and Patch Management. • Virtualization & Cloud:Hands-on experience with Hypervisors (VMware/Hyper-V/Nutanix) and designing/operating large-scale private/public cloud infrastructure. • Shared Storage: Management of Shared Storage (SAN/NAS), Backup Appliances, and enterprise backup tools (eg Commvault and Cohesity). • Security & Audit: Experience conducting and remediating IT/Compliance Audits. Strong grasp of cybersecurity frameworks and system hardening. • Tools: Proficiency with ITSM tools (e.g., ServiceNOW) and network operations tools such as Solarwinds, Tenable and Splunk. • Processes: Proficiency with ITIL and Systems Engineering Lifecycle Management. All new hires are appointed on a two-year contract in the first instance and will be assessed and considered for permanent tenure over time, based on performance. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. All applicants will be updated on the status of their applications within 4 weeks upon closing of the advertisement. #L1-FL1