Building and Construction Authority

Customer Relations Executive

Fixed Terms

Closing on 23 Mar 2026

What the role is

The Building and Construction Authority (BCA) champions the development of a future ready built environment for Singapore. Besides regulating building safety, we lead and transform the built environment sector in delivering a safe, high quality, sustainable and friendly built environment.

We are looking for resourceful, energetic and self-motivated individuals who are inspired to play an active role to make a difference to Singapore’s built environment.

What you will be working on

Handle phone and e-mail enquiries at a contact centre for matters relating to the building and construction industry;
Provide accurate information to customers in a professional and timely manner;
Enter information into the Customer Feedback Management system;
Liaise with relevant parties for follow-up of feedback where necessary;
Other frontline and administrative duties when required; and
May be activated to work after office hours when necessary

What we are looking for

Diploma, or equivalent qualification, preferably with at least 1 year of frontline experience in a contact centre or customer service environment;
Pleasant personality, with outstanding interpersonal and communication skills; and
Customer service-oriented

Successful candidates will be offered contract employment.

Interested applicants, please apply online.

About your application process

This job is closing on 23 Mar 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Building and Construction Authority or the wider Public Service.

About Building and Construction Authority

The Building and Construction Authority (BCA) is an agency under the Ministry of National Development, whose mission is to shape a safe, high quality, sustainable and friendly built environment. As the lead public agency, we champion transforming Singapore into a future-ready built environment. Our people set us apart as we champion the development of a future-ready built environment for Singapore. Our people’s commitment to regulating building safety, leading and transforming the built environment and the industry, helps us to build a safe, high quality, sustainable and friendly built environment. Join us in our journey to transform the way we shape Singapore’s landscape. Impactful: Champion an inclusive and sustainable built environment for people of all ages, abilities and needs. Transformational: Lead the transformation of the built environment sector to deliver a safe, high quality, sustainable and friendly built environment. Forward-Looking: Shape the landscape to prepare for the future of Singapore, rally the built environment sector to achieve far-reaching goals that reach beyond today and improve the living environment for Singaporeans from all walks of life.

Learn more about Building and Construction Authority