Temporary Staff, Knowledge Management Team (Workplace Development)

Support the division’s digital transformation and knowledge management (KM) initiatives through the implementation of automation and AI-enhanced processes: 1. Digital Solution Development and Testing - Assist in the hands-on configuration and testing of proof-of-concept (POC) automation tools and AI-driven solutions - Coordinate validation tests to ensure new digital tools meet the division’s operational requirements - Support deployment of low-code solutions designed to streamline manual information management and record-keeping workflows 2. Workflow Automation & AI Refinement - Assist in building and troubleshoot basic automation workflows using GovTech digital solutions (e.g. FormSG, RPA or low-code platforms) - Support refinement of AI-assisted tools to improve the accuracy of digital record appraisal and categorisation 3. Project Documentation & Quality Assurance (QA) - Conduct user acceptance testing (UAT) and usability trials to ensure new digital tools are reliable and user-friendly - Draft user guides and process documentation to facilitate the sustainable adoption of new tools by users - Maintain project timelines and provide regular progress updates to the project lead. 4. Stakeholder Engagement & Change Management - Coordinate and facilitate usability testing sessions and consolidate feedback from internal users to improve solution functionality - Assist in change management activities, including the preparation of training materials and administrative support for digital adoption

We are looking for: - Poly graduate, university graduates or early career professionals with a strong interest in digital transformation - Candidates with a background in Information Technology, Business Informatics, Data Science or a related field Technical Skills: - Low-code interest: Basic familiarity or willingness to learn digital tools in automation and AI platforms - Process Thinking: Interest in business process improvement, data analysis and documentation - Problem Solving: Ability to break down a manual task into logical steps to suggest digital improvements Attributes: - Results-oriented: A mindset focused on delivering measurable outcomes and tangible efficiency gains for the division - Collaborative & Proactive: Ability to work independently while contributing effectively to a team environment to deliver results - Adaptive: Comfortable with stakeholder management and supporting change management activities for new digital processes - Analytical & Meticulous: Strong analytical skills with high attention to detail, especially during system testing and documentation Please note that only shortlisted candidates would be notified. For more information on careers in MDDI, please access the link (https://www.mddi.gov.sg/join-us/careers/life-at-mddi/). For more information on our job vacancies, please access Careers@Gov (https://www.careers.gov.sg/) and search for “MDDI” in the Search bar.