The Municipal Services Office (MSO) was set up on 1 October 2014 under the Ministry of National Development to improve the Government’s coordination and delivery of municipal services. MSO works closely with public agencies and Town Councils to strengthen feedback management and improve service delivery in municipal matters.
MSO continuously reviews and refines work processes to better manage and address public feedback on municipal issues so that cases can be resolved effectively and in a timely manner. It also coordinates across agencies and Town Councils to develop systemic solutions for complex issues that cut across multiple stakeholders, in order to better serve residents.
Ministry of National Development
Manager/Assistant Director (Engagement & Outreach)
Permanent/Contract
Closing on 31 Mar 2026What the role is
What you will be working on
The Engagement and Outreach unit supports MSO by:
a. Developing and executing integrated marketing and communications strategies to enhance public understanding of municipal issues, promote awareness and use of the OneService channels (i.e. the OneService App and OneService Chatbot for reporting municipal issues), and grow the OneService community and culture of shared responsibility among residents, the community and public agencies.
b. Developing engagement initiatives to strengthen community participation and manage MSO’s network of community stakeholders.
You will play a key role in conceptualising, planning and implementing outreach and engagement initiatives that strengthen residents’ participation in municipal matters and grow the OneService community. You will also contribute to programmes and communications efforts that raise awareness of municipal issues, encourage responsible community behaviour and strengthen partnerships with community stakeholders and public agencies.
What we are looking for
REQUIREMENTS
• Strong command of the English language.
• Excellent writing, presentation, organisational and project management skills.
• Good interpersonal skills and the ability to work effectively with stakeholders at all levels.
• Strategic and creative thinking to design impactful communications and engagement initiatives.
• Ability to take initiative and drive outreach and engagement initiatives from conceptualisation to implementation.
• Ability to build partnerships and manage relationships with community stakeholders, grassroots organisations and public agencies.
• Willingness to work after office hours and on weekends when necessary.
• Experience in communications and content creation for diverse platforms, including editorial and visual formats (e.g. posters, videos), and/or community outreach and engagement initiatives will be an advantage.
About your application process
This job is closing on 31 Mar 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of National Development or the wider Public Service.
About Ministry of National Development
The Ministry of National Development (MND), the lead government agency responsible for land use planning and infrastructure development, aims to transform Singapore into an endearing home and a distinctive global city. At MND, we aspire to create a quality, vibrant and sustainable living environment for our people. We also strive to shape Singapore into a world-class city of knowledge, culture and excellence – one which keeps pace with global challenges and the rising aspirations of Singaporeans.
Our Vision:
An Endearing Home, A Distinctive Global City
MND's vision reflects our growing emphasis not just on physical infrastructure, but also on the softer aspects of creating emotional attachment in our people, the global talents and corporations whom we attract here. At the same time, it articulates MND's goal of building upon Singapore’s unique distinguishing characteristics to develop Singapore as a global city of knowledge, culture and excellence.
Our Mission:
Develop World-Class Infrastructure
MND will provide quality physical infrastructure for the nation by working with our partners in the public and private sectors.
Create a Vibrant, Resilient and Sustainable Living Environment
MND will strive to make Singapore a livelier and more exciting city, and ensure our nation is well-prepared to face the growing uncertainties and complexities. MND will also maintain the quality and resilience of our built and natural environment to ensure high standards of living, and carry out development that meets the needs of the present without compromising that of future generations.
Provide Affordable and Accessible Public Housing
MND will commit to support Singaporeans' homeownership aspirations and ensure public housing remains affordable and accessible.
Build Rooted and Cohesive Communities
MND will strive to foster our citizens' attachment and love for our homeland and maintain social cohesiveness in our communities, even as Singapore continues to be an open and globalised society.
Learn more about Ministry of National Development