PSV-SP_Assistant Manager/Manager (Ops Planning and Review), RPG/PSV

Join Us at MSF – A Meaningful, People-Centric Career! At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors. Description of Group: You will be part of the Rehabilitation and Protection Group (RPG) that undertakes the statutory functions in the rehabilitation of adult and youth offenders, and the protection of children, families and vulnerable adults (VAs). Guided by our mission to prevent harm, protect and rehabilitate individuals, and strengthen families at risk, RPG strives toward its vision of transformed lives and safe, thriving families. At RPG, you will find a dynamic and supportive environment dedicated to your professional growth in rehabilitation and protection work, while being part of the broader MSF community that invests in career development. You will have access to comprehensive training to build essential capabilities and deepen your expertise, ensuring you are equipped to make a meaningful impact. Whether you are exploring different career paths within RPG or the wider MSF network, you will receive the resources and support needed to reach your full potential. With carefully curated programs and initiatives, we invest in your development so you can thrive in a fulfilling and impactful career. Description of Branch: As part of the RPG family, the Protective Service (PSV) is a statutory service and it leads in policies and processes to safeguard the safety and wellbeing of vulnerable persons in Singapore. The science and art of our work remain very much firmly rooted in keeping vulnerable persons safe from harm, working in partnership with families and stakeholders such as schools, hospitals and other community partners. The Service Planning Branch will drive strategic planning for PSV, strengthen operational systems and processes to enhance effective service delivery, and shape the ecosystem for protection of vulnerable persons.

Brief description of Job Scope: You will support the enhancement of operational effectiveness through systemic review and process improvement. Your work will involve coordinating protocol reviews, supporting inter-agency partnerships, and maintaining knowledge management systems to ensure consistent and effective service delivery across PSV’s protection and care work. What we do The Ops Planning and Review (OPR) section is a team within Service Planning that works to improve how Protective Service (PSV) operates by reviewing and enhancing our systems and processes. OPR looks at how we do our work and our workflows to align with operational policies and find ways to make them better and more consistent across PSV operations. The team also manages risks by checking our systems and developing ways to address gaps. OPR takes care of PSV knowledge resources, keeping our procedures and information up-to-date to help PSV officers do their work well. Working closely with colleagues from different departments, OPR helps improve operational planning and implement changes that enhance our operations. Who we are looking for As part of the OPR team in Service Planning, you will work closely with stakeholders to coordinate reviews of protocols for managing cases that involve child protection, intimate partner violence and vulnerable adult protection. This includes helping to develop standardised workflows, assisting in quality assurance and risk monitoring, and identifying process gaps that need to be addressed. You will also support the harmonisation of protocols with community agencies in the protection and care ecosystem. This involves tracking protocol changes and supporting effective coordination between PSV and community partners. All this work feeds into PSV's knowledge and information resources. You will help maintain our knowledge database systems, making sure staff can easily find and use the information they need, and improving our written procedures to make them clearer and easier to follow. You will use insights from this work to support management decisions and help make PSV operations better overall. Success in this role will be measured by improved operational consistency, enhanced inter-agency collaboration, and strengthened safeguarding through timely identification and response to concerns, supporting PSV’s protection and care work.

Requirement: Technical Competencies: • Experience with data analysis or reporting (preferred) • Interest in systems work and operational planning • Preferably with at least 2 years working experience in operations, policy or systems work Generic Competencies: • Good communication skills to work with different internal and external stakeholders • Strong analytical and problem-solving skills, comfortable working with data • A team player who is also able to work independently • Attention to detail and organised approach to work • Curious and learning mindset, constantly on the lookout for better ways of doing things.