The job holder is responsible for assessing and processing various types of common requests from companies in a prompt and timely manner so as to meet the industry’s foreign manpower needs. He/she is also involved in ensuring efficient and timely service delivery to companies while contributing to the continuous improvement of departmental operations and knowledge management systems to optimise efficiency.
Ministry of Manpower
Executive, Common Processing Group, WPD
Permanent/Contract
Closing on 03 Apr 2026What the role is
What you will be working on
• To assess and process various types of common requests from companies, which include handling quota requests for hiring of migrant workers, managing consents and seeking inputs from relevant agencies and companies where required.
• To handle ad-hoc complex cases and general enquiries from companies/ foreigners that are escalated through MOM communication channels and provide appropriate advice to customers.
• To develop and maintain SOPs related to assigned work areas and ensure that the background, policies and workflows are updated so that the team can be accessible to the most updated information when faced with enquiries or sharing purposes.
• To assist in User Acceptance Testing for system changes and raise discussion with relevant stakeholders to explore possibilities to digitalise existing manual processes (e.g. using Robotic Automation).
What we are looking for
• Possess good customer service and communication (written and spoken) and stakeholder management skills
• Possess good analytical, creative thinking and problem-solving skills
• Good team player with a customer-focused mindset
• Candidates with no prior working experience are welcome to apply
PWDs are welcome to apply
About your application process
This job is closing on 03 Apr 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Manpower or the wider Public Service.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
Learn more about Ministry of Manpower