The job holder is responsible for working closely and support various Law Enforcement Agencies (LEAs) in keeping Singapore safe and secure and help to ensure a smooth implementation and post-implementation monitoring of security-related policies concerning MOM pass holders, while continuing to regulate access to foreign manpower and empowering businesses to thrive.
Ministry of Manpower
Assistant Manager / Manager / Senior Manager, Common Processing Group, WPD
Permanent/Contract
Closing on 03 Apr 2026What the role is
What you will be working on
• To assess, process and manage requests/queries from various Law Enforcement Agencies (LEAs) and companies, in accordance with established framework/policies and prepare submissions to seek relevant management for approval (where necessary)
• To lead reviews and identify work processes and service gaps and refine or re-design to implement changes for optimal operational and service efficiency. This includes working closely with stakeholders and teams in developing new and/or refining existing SOPs and frameworks.
• To handle ad-hoc complex cases and enquiries from companies/ foreigners that are escalated through MOM communication channels and provide appropriate advice to customers.
• To liaise and work closely with IT vendors, policy colleagues, and other stakeholders to digitalise existing manual processes (e.g. usage of Robotic Automation Process (RPA)).
• To provide support and coordinate system enhancements, automation initiatives and service requests (SR), including participation in User Acceptance Testing to improve service delivery and productivity.
• To develop and maintain SOPs related to assigned work areas and ensure that the background, policies and workflows are updated that the team can be accessible to the most updated information.
What we are looking for
• At least 2 years of working experience is preferred.
• Possess good customer service and communication (written and spoken) and stakeholder management skills
• Possess good analytical, creative thinking and problem-solving skills
• Good team player with a customer-focused mindset
• Be proactive in problem solving and handling multiple portfolios/tasks
• Be able to handle difficult customers and adaptable in dealing with difficult situations
• Able to work independently and adapt to fast and complex changes
• Candidates with no prior working experience are welcome to apply
PWDs are welcome to apply
About your application process
This job is closing on 03 Apr 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Manpower or the wider Public Service.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
Learn more about Ministry of Manpower