Service Ambassadors (Contract) - SPF/ Central Division (A Div)

Are you a people-oriented and proactive individual who enjoys helping others and making a difference in their experience? If so, we invite you to join our team as a Service Ambassador at our Neighbourhood Police Centre (NPC). The NPC is a key community touchpoint where Police services are extended to members of the public. As a Service Ambassador, you play a vital role in the delivery of professional, courteous, and efficient service to all visitors, while upholding the values of integrity, respect, and care. You will be placed under the Management Executive Scheme

Key Responsibilities 1. Visitor Management • Welcome and greet visitors professionally • Listen attentively to understand visitors' needs • Guide visitors to appropriate services or departments • Manage visitor flow and queues effectively 2. Digital Service Support • Assist visitors with self-service kiosks • Guide visitors through online reporting processes • Provide step-by-step assistance for digital services 3. Service Advisory • Provide accurate information about police services and procedures • Answer general enquiries professionally • Escalate complex cases to supervisors • Handle basic complaints with tact and professionalism 4. Data Protection • Maintain strict confidentiality of information • Handle personal data in accordance with data protection guidelines • Ensure proper documentation and record-keeping 5. Administrative Support • Assist with general administrative duties • Support other counter operations as required • Maintain cleanliness and orderliness of service areas Positions Available We are hiring the Service Ambassador to support frontline operations at our NPCs: The Service Ambassador will be rotated during workdays (which covers weekends and public holidays) at Bukit Merah East NPC and Rochor NPC. The working hours of the Service Ambassador is from 11am to 8pm. The work timing may be subjected to change depending on the circumstances. The Service Ambassador will have an off day after every 2 days of work, in a 3-day shift.

We are looking for dynamic and service-minded individuals to be part of our frontline operations team. You will be trained to manage visitor interactions, support digital services, and provide service advisories. As a valued member of the team, you will also assist with administrative duties. REQUIREMENTS • Strong command of English and Mother Tongue languages • Good interpersonal and communication skills • Basic computer literacy • Customer service-oriented mindset • Previous customer service experience would be advantageous Short-listed candidates will be notified within two weeks after the closing date for applications.