The Environmental Protection Quality Service Branch is responsible for managing public feedback on pollution control and waste management matters. This is done in support of four (4) key divisions within EP: Pollution Control 1 Division, Pollution Control 2 Division, Waste Management Division, and Environmental Monitoring and Modelling Division. The feedback is received from diverse stakeholders ranging from members of the public to Members of Parliament, including those addressed to NEA and MSE senior management. The branch manages this feedback in a sustainable and citizen-centric manner, whilst ensuring timeliness of service delivery in compliance with NEA's service standards and protocols.
National Environment Agency
Assistant Manager (Environmental Protection Quality Service Branch)
Fixed Terms
Closing on 11 Apr 2026What the role is
What you will be working on
Service Quality Management
Conduct service audits to evaluate compliance with established processes and assess service delivery quality within assigned areas
Assist in developing corrective action plans and collaborate with Operations staff to implement remedial measures
Monitor service delivery performance metrics and support maintenance of quality standards across divisions
Provide advisory support to officers on service-related matters, policy interpretation, and case management protocols
Strategic Case Management
Support implementation of NEA case management frameworks for handling complex exceptions and escalated cases
Coordinate with external agencies and key stakeholders to resolve complex multi-jurisdictional cases
Assist in providing oversight for high-priority case resolution initiatives
Reporting and Analysis
Prepare comprehensive reports with clear structure and analysis to convey information to senior management
Support quality assurance processes to ensure reports are accurate, complete, and provide actionable insights for decision-making
Conduct root cause analysis and assist in developing action plans to address identified service gaps
Process Improvement and Innovation
Support establishment of monitoring systems for service standards and process compliance across operational areas
Assist in adoption of digital tools and technologies to improve service delivery efficiency and effectiveness
Help track and resolve service policy implementation issues and systemic challenges
Participate in cross-functional teams and coordinate inputs across multiple digital platforms for enhanced service integration
What we are looking for
The job might be for you if you possess the following qualities:
At least 3 - 5 years of working experience, preferably in cross-functional reviews working with diverse stakeholders from the private, public and people sectors
Good understanding of the works of the other agencies, for example, MSO, BCA, MOM, LTA, and other departments within NEA
Good knowledge of data analytics tools to analyse and make sense of feedback data to aid policy reviews and improve service quality and operations
Good understanding of and keen interest in pollution control and waste management issues
A team player with excellent communication and interpersonal skills
Excellent communication skills and emotional intelligence and enjoys working with others
Meticulous, analytical with good writing skills
Organized and able to multi-task
Mature, independent, and resourceful
Highly resilient and able to handle adverse situations and difficult customers
Self-driven and always ready to strive for improvement
About your application process
This job is closing on 11 Apr 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Environment Agency or the wider Public Service.
About National Environment Agency
The National Environment Agency (NEA) is the leading public organisation responsible for ensuring a clean and sustainable environment for Singapore. Its key roles are to improve and sustain a clean environment, promote sustainability and resource efficiency, maintain high public health standards, provide timely and reliable meteorological information, and encourage a vibrant hawker culture. NEA works closely with its partners and the community to develop and spearhead environmental and public health initiatives and programmes. It is committed to motivating every individual to care for the environment as a way of life, in order to build a liveable and sustainable Singapore for present and future generations.
For more information, visit www.nea.gov.sg
Learn more about National Environment Agency