The Transformation Office aims to build an agile, capable, data-driven and youth-centric NYC, powered by passionate and purposeful people. We work across teams, functions, and disciplines to strategise, design, testbed, drive and support digital transformation in NYC.
As Senior Manager/ Manager (Transformation Office), you will lead the development and management of NYC's customer relationship management system (CRMS) and support the management of digital platforms to enhance youth engagement across Singapore.
National Youth Council
Senior Manager/ Manager (Transformation Office)
Contract
Closing on 14 Apr 2026What the role is
What you will be working on
As the lead custodian of NYC’s CRMS, you will oversee its operations and development, ensuring high-quality youth data consolidation and accessibility across business units. Your responsibilities include:
• Managing daily operations of the CRMS
• Working with vendors on system maintenance and enhancements
• Implementing data standardisation processes
• Managing data transformation and system integrations
• Developing/ maintaining analytics dashboards
• Supporting implementation and maintenance of digital platforms (e.g. Postman, FormSG)
You will work closely with cross-functional teams to translate business needs into technical solutions and support data-driven decision-making for youth programmes.
What we are looking for
We are looking for a self-motivated, analytically-minded individual with strong technical and project management skills to drive digital transformation initiatives.
• Strong experience in database management and system operations (minimum 5 years for Senior Manager position)
• Proficiency in analytics tools (e.g. Tableau, Power BI) and data analysis
• Experience with system integrations and data mapping
• Excellent project management and problem-solving abilities
• Strong written and verbal communication skills
• Team player with strong interpersonal skills and able to work in cross-functional teams
• Able to adapt well and thrive in a dynamic environment
• Experience with programming languages such as Python, SQL, VBA is a bonus
• (For Senior Manager) Experience in supervising and managing team members
About your application process
This job is closing on 14 Apr 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Youth Council or the wider Public Service.
About National Youth Council
About National Youth Council (NYC) - Creating Opportunities for All Youth to Be Heard, Be Empowered, Be the Change
At NYC, as the national agency for youth matters, we believe in a world where young people are respected and heard, able to take action on issues that matter and make a positive difference around them. Together with our partners, we develop future-ready youth and deepen their commitment to Singapore by imbuing in them a heart for service, resilience and an enterprising spirit. Find out more at www.nyc.gov.sg.
Learn more about National Youth Council