The Social Support (SSP) Group oversees the operations planning and delivery of social
services for low-income and vulnerable groups.
The Operations Planning (OP) Division oversees operations policy and service
development to enable policy and programme implementation. Under OP, the Service Management team focuses on the service management and development of Family Service Centres (FSCs) and youth programmes such as Youth GO! Programme (YGP), as well as capability building of our partners.
Ministry Of Social And Family Development
Manager/Senior Manager (Family Services Operations), SSP/OP
Permanent/Contract
Closing on 20 Apr 2026What the role is
What you will be working on
You will be working with the team on the following:
(a) Service Management
• Improve use of data for ops monitoring (e.g. dashboards, management and ops updates)
• Monitor performance of service providers through audit checks
• Conceptualise and implement engagement platforms with service providers
• Other ops duties may include coordinating setting up of new facilities, attending to incident reports or stakeholders’ enquiries about ops processes and programmes
(b) Service Development
• Implement new initiatives with service providers (e.g. scheme enhancements and workflows)
• Pilot tech and AI tools with service providers; work closely with internal stakeholders (e.g. IT department) and external service providers in system development and enhancements
• Co-develop practice guides in consultation with professionals
(c) Capability Building
• Build capabilities of service providers in new and emerging areas of needs, to better serve clients
• Develop initiatives to support service providers in manpower recruitment and retention
• Review training roadmaps for our programmes with other stakeholders
What we are looking for
• Degree in any discipline, preferably some experience in service management, youth or social work
• Good data management skills, with proficiency in Microsoft Office, especially Excel and Word
• Keen interest to leverage on tech and data, ability to use Power BI, Python would be an advantage
• Strong organisational and engagement skills
• Good command of spoken and written English
• Interest in youth/family/social work
About your application process
This job is closing on 20 Apr 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry Of Social And Family Development or the wider Public Service.
About Ministry Of Social And Family Development
Join Us at MSF for a Meaningful, People-Centric Career!
At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.
Learn more about Ministry Of Social And Family Development