Singapore Tourism Board

Assistant Manager/Manager, Tour & Industry Development

Permanent

Closing on 24 Apr 2026

What the role is

[What the role is]

Join the Travel Agents & Tourist Guides (TATG) division and champion Singapore's vibrant travel industry! TATG is seeking a dynamic and passionate individual to make a difference in showcasing the Singapore story whilst supporting the travel agent community to be Curators of Travel that Inspire. The Tour and Industry Development (TID) department champions the travel agent sector, guided by the Travel Agent (TA) Roadmap that focuses on the 3 strategic pillars of Digitalisation & Productivity, Innovation & Sustainability and Jobs & Skills. We keep a keen eye on progression for the industry through supporting agile and resilient TAs who can adapt to evolving traveller demands and compete globally. TID also drives the development of Singapore’s tour landscape through initiatives that showcase our nation’s passion and possibilities, leaving visitors with a deeper appreciation of the Singapore story.

What you will be working on

[What you will be working on]

Industry Talent & Capability Building

You will drive manpower policies across Singapore's Travel Agent ecosystem through the TA Roadmap. You will have the opportunity to build deep knowledge of human capital practices and become well-versed in talent management solutions and workforce development models that can help travel agents move towards sustainable growth. Working with travel agents, industry associations such as the National Association for Travel Agents Singapore (NATAS), and government partners, including Workforce Singapore (WSG) and SkillsFuture Singapore (SSG), you will develop or refresh manpower strategies that enhance productivity and competitiveness. You are also expected to understand future workforce needs, identify skills gaps, and develop new capability-building programmes that will help Singapore's travel agent sector attract, develop, and retain quality talent.

Segment Lead for Surface Transport Operators

As segment lead for Surface Transport Operators, you will conduct enhance comprehensive landscape scans to understand market dynamics and drive targeted development initiatives. You will anchor efforts to grow service quality, operational excellence, and sustainable practices within this tourism infrastructure segment. Your role involves building strong relationships with key operators, identifying growth opportunities, and work with relevant agencies such as LTA and URA to develop and implement strategies that strengthen Singapore's surface transport tourism ecosystem.

Grants Officer-in-Charge

Leading grant administration and management, you will oversee the deployment of funding schemes to support industry development across multiple tourism segments. You will serve as the primary point of contact for grant-related enquiries, streamline application processes, and conduct consistent monitoring to maximise grant utilisation. This includes providing targeted support and administering various grant schemes such as the Business Improvement Fund (BIF) and other relevant funding initiatives for the industry.

Other Exposure

Given the dynamic nature of the industry, you will gain exposure to diverse workstreams beyond your core portfolio. This includes opportunities to contribute to the Travel Agents & Tourist Guides Industry Forum (TATG's annual industry event), explore emerging technologies for tourism, and strategy/ policy development initiatives.

What we are looking for

[What we are looking for]

a) At least 2 years of working experience, preferably in the areas of industry development and/or strategic planning.

b) Strong analytical mindset with good verbal and written communication abilities.

c) Independent worker who thrives in collaborative team environments.

d) Good project and stakeholder management capabilities.

e) Ability to interpret financial statements - to review the financial documents required for grants administering.

About your application process

This job is closing on 24 Apr 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Singapore Tourism Board or the wider Public Service.

About Singapore Tourism Board

The Singapore Tourism Board (STB) is the lead development agency for tourism, one of Singapore’s key economic sectors. Together with industry partners and the community, we shape a dynamic Singapore tourism landscape. We bring the Passion Made Possible brand to life by differentiating Singapore as a vibrant destination that inspires people to share and deepen their passions. Our success comes from working as one STB team in an environment of trust, openness, fun and care. What can you expect as part of #TeamSTB? • Professional and Personal development: We provide structured training and initiatives aimed at equipping you with a well-rounded set of competencies to excel in your career. • Staff benefits: We offer flexible work arrangement, family care leave and wellness programmes to enable you to achieve a healthy level of work-life effectiveness. Award-winning Workplace • Public Sector Employer of Choice: (2nd) 2014, 2nd (2015) and 1st (2016) • Singapore's Top 100 Leading Graduate Employers: Winner - Hospitality, Leisure, and Tourism Sector (2021) • NS Mark (Gold) Accreditation For more information on STB, please visit https://www.stb.gov.sg.

Learn more about Singapore Tourism Board