This role is required to respond to escalated enquiries related to Workplace Safety and Health issues accurately in professional and timely manner. Assess and respond to feedback on unsafe acts and breaches to safe management measures at workplaces.
Ministry of Manpower
Executive, Customer Management, OSHD (Part-time)
Contract
Closing on 01 May 2026What the role is
What you will be working on
• Handle workplace safety and health-related enquiries through various feedback channels.
• Review and understand the relevant regulations, guidelines, and FAQs to ensure accurate advice.
• Monitor incoming customer communications to categorize them as calls or emails and assess their complexity.
• Consult with subject matter experts (SMEs) to gather necessary information and insights.
• Formulate and advise on the proposed reply to customers based on the information obtained from SMEs.
• Prioritize and allocate resources to ensure responses to customer calls are made within 1 working day.
• Ensure responses to customer emails are drafted and sent within 3 working days for simple queries and 7 working days for complex queries.
What we are looking for
• Tertiary qualifications from a local or recognized education institution
• Preferably with 1-2 years of relevant experience in dealing with customers or in a customer service environment
• Familiar with customer relationship management (CRM) system to manage enquiries and interactions with customers
• Able to read and comprehend Acts/Regulations will be an advantage, though not compulsory
About your application process
This job is closing on 01 May 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Manpower or the wider Public Service.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
Learn more about Ministry of Manpower