logo
National Council of Social Service

National Council of Social Service

Senior Management / Head of Agency / Director (Sun Ray)

Permanent
Closing on 27 Apr 2026

What the role is

The Head of Agency has extensive expertise and experience in domains in social services to supervise strategic initiatives, corporate governance, resource management, organisation, and capability development. They establish and monitor key indicators of the organisation's impact and financial health and prepare strategic plans and annual budgets for approval by the board of trustees. They develop and review framework for the organisation’s operating guidelines and standards, direct the implementation of corporate policies in accordance with governance regulations and drive improvements to the service delivery and operational efficiency. They represent the organisation at external events and are responsible for fostering collaborations with external agencies.

A highly experienced management staff who possesses excellent management and leadership skills, the Head of Agency works in institutional settings, communities, and SSAs. They also work in collaboration with other agencies and ministries in the course of their work.

The Director heads the department and is responsible for the development of the department's strategies, annual budget, and work plans. They oversee the development and implementation of new operational policies and processes to ensure the execution of new services and programmes are in accordance with the organisation standards. They also oversee manpower planning, as well as the performance and professional development of staff in the department.

What you will be working on

Corporate functions – Corporate Services, Communications, Data & Digitalisation, Finance, Fundraising, Human Resource, Information Technology, Organisation Development, Partnership & Engagement, Strategy, Transformation, Volunteer Management

Skills and Competencies 

Leadership   Strategy Planning  Strategy Implementation Organisation Development  Communication  Decision Making  Problem Solving  Interpersonal Skills  Resource Management  Stakeholder Management Team Management  Developing People 

Requirements: Extensive senior leadership experience in people, private or public sector. Proven expertise in strategic planning, governance, stakeholder management, and capability organisational development. Strong understanding of social services ecosystems with experience working with boards, government agencies, and community partners is an advantage.

What we are looking for

This job description is for the NCSS Sun Ray scheme. The Sun Ray scheme identifies and develops individuals with strong leadership potential for deployment and rotation across various social service agencies in leadership positions.

Only shortlisted candidates will be notified.

About your application process

This job is closing on 27 Apr 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.


About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

Learn more about National Council of Social Service