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National Council of Social Service

National Council of Social Service

Research Specialist / Senior Research Specialist

Fixed Terms
Closing on 29 Apr 2026

What the role is

We are seeking a Research Specialist/Senior Research Specialist to join our close-knit team managing NCSS' flagship National Quality of Life study, a large multi-year longitudinal research initiative. The ideal candidate should be proficient in research management and operations, data analysis and visualisation, and stakeholder engagement and communication. Through this role, you will generate high-quality evidence and actionable insights that directly influence policy and service planning to improve the quality of life of Singaporeans.

What you will be working on

Research Management and Operations

  • End-to-end project management of the National Quality of Life study.
  • Oversee procurement processes and manage relationships with external research vendors, ensuring deliverables meet specifications and timelines
  • Design and refine questionnaires in collaboration with policy stakeholders
  • Maintain comprehensive data management protocols and conduct thorough cross-checking procedures to ensure data integrity throughout the research lifecycle

Data Analysis and Insights

  • Conduct advanced statistical analysis of longitudinal data, identifying trends, patterns, and translating them into clear, relevant, actionable insights for senior management and non-technical stakeholders
  • Develop compelling data visualisations that effectively communicate complex research findings to diverse audiences

Stakeholder Engagement & Communication

  • Build and maintain strong relationships with government policy units, collaborating on research priorities and lines of enquiry that align with policy objectives.
  • Facilitate iterative analysis processes based on stakeholder feedback and emerging policy questions
  • Present findings through various channels including formal presentations, written reports, and stakeholder briefings, adapting communication style to suit different audiences.
  • Lead dissemination activities to sector stakeholders, ensuring research findings reach relevant practitioners and decision-makers

Team Collaboration

  • Work effectively within a close-knit team environment, contributing to collective goals whilst taking individual ownership of assigned responsibilities

What we are looking for

Personal competencies:

  • Thinking Clearly and Making Sound Judgements

  • Working Effectively with Citizens and Stakeholders

  • Social Service Sector Knowledge

  • Data Management & Analysis

Skills required:

  • Data Management & Analysis; Project Management; Stakeholder Management

*Only shortlisted candidates will be notified.

About your application process

This job is closing on 29 Apr 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.


About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

Learn more about National Council of Social Service