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National Council of Social Service

National Council of Social Service

Senior Manager, Digital and Data Strategy

Fixed Terms
Closing on 29 Apr 2026

What the role is

Part of the team that drives the development and implementation of data strategy within NCSS and sector as well as oversee data governance policies, to enable NCSS to drive forward its business priorities.

What you will be working on

1. Develop data strategy for NCSS and sector to enable data-informed decision making:

  • Collaborate with NCSS teams to formulate, refine and prioritise data use cases alongside the business questions to be addressed, aligned to NCSS’ business priorities for the next 3-5 years;

  • Formulate strategies to implement the prioritised use cases in areas relating to data requirements, governance, technology, process, people and skills needed;

  • Identify emerging data trends to either mitigate risks or leverage opportunities;

  • Formulate a longer-term data strategy for NCSS to prepare ahead;

  • Regularly assess and update data strategies to ensure relevance; and

  • Track and report the success of the data strategy to senior management and relevant transformation platforms.

2. Develop and execute actionable plans to implement the prioritised use cases:

  • Work with NCSS teams to identify, streamline and collect the relevant quality data needed for the prioritised use cases;

  • Partner NCSS central data analytics team and relevant stakeholders to support NCSS teams to advance data use; and

  • Promote and sustain a data-informed culture within NCSS by curating necessary data capability resources and working with HR to equip officers with the right competencies and effect the necessary change management strategies.

3. Ensure adherence and compliance to data governance policies within NCSS:

  • Establish NCSS data governance frameworks in line with whole of government imperatives;

  • Develop initiatives to ensure NCSS adherence and compliance with the data governance policies; and

  • Assess requests on matters related to data acquisition, sharing and exchange.

4. Secretariat of Data Management Standing Committee.

5. Any other duties as assigned from time to time by the management.

What we are looking for

Personal Competencies:

  • Thinking Clearly and Making Sound Judgements

  • Serving with Heart, Commitment and Purpose

  • Data Management & Analysis

  • Change Management

  • Self-motivated and have the perseverance to push through implementation plans.

  • Able to manage multiple priorities and stakeholders simultaneously in a fast-paced environment.

  • Comfortable with ambiguity and change.

  • Innovative and resourceful, possess a strong drive to solve problems and support others in doing so.

Skills Required:

  • Strong analytical and problem-solving skills.

  • Excellent understanding of digital technologies, data management and analytics tools.

  • Possess strong communication (written and verbal) skills to engage, negotiate and mobilise internal and external stakeholders of different seniority. 

Experience & Special Certification(s):

  • At least 5 years’ experience in data strategy and governance, or a related field.

  • Familiarity with IM8, Data Protection and Governance Principles and Processes, and WOG standards would be useful.

We regret to inform that only shortlisted candidates will be notified.

About your application process

This job is closing on 29 Apr 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.


About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

Learn more about National Council of Social Service