You will play a vital role in conducting regular reviews of operational policies and penalty framework to deter fare evasion on public transport. This will include engaging stakeholders and industry players to develop policy options, perform statistical analysis on fare evasion trends, drafting papers and review supporting legislation to ensure that the penalty framework remains relevant and adequate. You will be responsible for planning, communicating and evaluating the implementation of policy initiatives such as developing operating guidelines and procedures. You will oversee daily operations, manage complex feedback/appeals from passengers and conduct investigations on fare evasion matters to ensure service delivery targets are met. You will also undertake policy, regulatory, and operational responsibilities relating to point to point (P2P) transport services fare regulation matters. This includes processing fare lodgements from P2P operators, monitoring developments in the P2P landscape, liaising with operators and relevant agencies to ensure compliance with applicable fare policies, and managing public feedback. You will review and update fare policy orders to reflect changes in industry conditions and support regulatory reviews involving multiple stakeholders.
Public Transport Council
Assistant Manager/Deputy Manager (Policy & Regulation)
Permanent/Contract
Closing on 04 May 2026What the role is
What we are looking for
Relevant experience related to policy review, regulation, enforcement and operations will be considered favourably.
Strong analytical, communication, writing and presentation skills
Ability to collaborate and develop effective working relationships with others and able to work in a fast-paced environment
Meticulous with a systematic approach to problem solving
Knowledge in statistical analysis would be advantageous
About your application process
This job is closing on 04 May 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Public Transport Council or the wider Public Service.
About Public Transport Council
The mission of the Public Transport Council is to work in collaboration with commuters, transport operators and government agencies to improve our public transport system by keeping public transport fares affordable while ensuring the sustainability of the public transport system; and providing objective, evidence-based advice to the Government to improve the service quality of public transport and commuters’ travelling experience.
Learn more about Public Transport Council