You will assist the Quality Service Department (QSD) to process stakeholders’ appeals and non-appeals, perform service recovery to ensure service quality issues are addressed effectively and efficiently under the Public Health Pillar in accordance to NEA service levels and service standards. It is a fast-paced environment that would require the ability to manage multiple priorities at the same time.
National Environment Agency
Manager/Assistant Manager (Quality Service Department)
Fixed Terms
Closing on 05 May 2026What the role is
What you will be working on
You will be responsible for the following:
- Produce regular reports and make improvements to updates/ recommendations based on appeals and non-appeals received.
- Ensure consistency and quality of responses to private/public individuals and entities.
- Perform service recovery process to ensure service quality issues are addressed effectively and efficiently.
- Facilitate effective work processes within a team, with other departments in the organisation as well as other partners and various government agencies/bodies.
- Carry out and monitor service quality improvement projects and initiatives in collaboration with internal stakeholders.
- Develop/review strategies and work processes for effective service delivery to stakeholders within the service levels.
- Develop data visualisation for both internal and external stakeholders to aid recommendations for operational planning, review of service strategies/ policies, and service delivery improvements.
- Evaluate the impact of digital technology/tools on improvements in service experience and productivity.
- Prepare basic analysis and reports on service quality metrics.
- Conduct audit to ensure processes are followed.
What we are looking for
Requirements:
- Keen interest in environmental public health.
- Meticulous, positive team player and can work well with others.
- Possess patience and good listening skills.
- Good interpersonal skills and able to work well under pressure
- Able to multi-task and work independently.
- Excellent written and communication skills.
- Good presentation and analytical skills.
- Good command of English
- Able to quickly identify and resolve issues within the department or with external parties.
- Proficient in Microsoft Office application
- Possess working knowledge for building data set, advanced techniques, software for data analytics and data visualisation (e.g. Qilksense).
About your application process
This job is closing on 05 May 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Environment Agency or the wider Public Service.
About National Environment Agency
The National Environment Agency (NEA) is the leading public organisation responsible for ensuring a clean and sustainable environment for Singapore. Its key roles are to improve and sustain a clean environment, promote sustainability and resource efficiency, maintain high public health standards, provide timely and reliable meteorological information, and encourage a vibrant hawker culture. NEA works closely with its partners and the community to develop and spearhead environmental and public health initiatives and programmes. It is committed to motivating every individual to care for the environment as a way of life, in order to build a liveable and sustainable Singapore for present and future generations.
For more information, visit www.nea.gov.sg
Learn more about National Environment Agency