System Analyst (ICT Operations & Admin)

System Analyst (ICT Operations & Admin)

ICT Operations and Support • Manage day-to-day ICT operations for assigned departments and zones. • Provide comprehensive IT support services including hardware troubleshooting, software installations, and technical guidance to end users. • Oversee provision and management of basic ICT equipment including EUSS, notebooks, peripherals, and mobile devices. • Coordinate and execute tech refresh exercises, including planning, implementation, and post-deployment support. • Monitor and maintain ICT equipment performance, conducting preventive maintenance and addressing technical issues promptly. • Support remote access solutions and ensure secure connectivity. • Oversee ad hoc software licensing and portable storage media management in accordance with security policies. Cybersecurity and Risk Management • Personally oversee phishing email exercises, cybersecurity related areas and awareness programmes, and staff training completion. • Lead comprehensive ICT incident response, investigation, and management across the Group. • Manage IM8 and MND Third-Party Risk Management programmes, ensuring compliance and risk mitigation. Asset and Service Management • Oversee provision and management of basic ICT equipment including EUSS, notebooks, peripherals, and mobile devices. • Manage specialised ICT services such as telephony systems, managed print services, and wireless network infrastructure. • Coordinate SG-mails and SGEPP management, ensuring proper access controls and user support. • Handle procurement processes for ICT assets, including vendor coordination, approval workflows, and delivery management. • Maintain accurate asset registers and conduct regular audits to ensure compliance and optimal resource utilisation. Security and Compliance • Support Category 2 Security Clearance processes, ensuring proper documentation and compliance. • Ensure compliance with WOG/HDB security policies. ICT Coordination and Engagement • Coordinate onboarding and offboarding processes for staff, ensuring proper ICT access provisioning and asset recovery. • Serve as secretary/coordinator for engagement with Department/ Zone Administrative Managers. • Heighten awareness of new work productivity tools and technologies, promoting adoption of innovative solutions to improve operational effectiveness. • Champion adoption of new ICT work tools through awareness campaigns, training sessions, and user support. • Coordinate ICT-related meetings and stakeholder engagements, including agenda preparation and follow-up actions. Additional Portfolio - Department Administrative Manager • Manage the Administrative team, providing guidance and support for administrative operations. • Supervise end-to-end procurement and asset management processes. • Manage department budgets and resources efficiently, including financial planning and expenditure monitoring. • Coordinate with various stakeholders on department renovation works and facility management. • Coordinate HR-related matters including staff welfare, leave management, and personnel administration. • Champion department procurement matters, ensuring compliance with procurement policies and procedures. • Cascade administrative communications and policies to department staff. • Manage office administration including coordination of department events, meetings, and official functions. • Maintain department records and documentation systems. • Liaise with corporate services on administrative matters affecting the department.

• Background in in Information Technology, Computer Science, or related technical field. • Minimum 3-5 years of experience in ICT operations, or related roles. • Experience with cybersecurity principles and IT governance frameworks preferred. • Excellent communication and interpersonal skills with ability to work effectively with diverse stakeholders. • Strong organisational and project coordination abilities. • Experience in government, public sector, or large organisation ICT environments advantageous. • Administrative management experience preferred for the additional portfolio responsibilities. Successful candidates will be offered 1-yr contract at the first instance. Find out more about a career with HDB at www.hdb.gov.sg/cs/infoweb/about-us/careers All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.