You will assist the Quality Service team to handle the daily public queries received by the Ministry. Such public queries will include those received from our official contact channels, as well as appeals made by Members of Parliament (MPs) on behalf of their constituents and inter-agency referrals. You are expected to triage public queries and feedback received and work with relevant stakeholders to ensure these are properly followed up and closed. You will also assist to review public feedback and suggestions and assess the issues raised within; and liaise with the various Divisions within the Ministry on improvements to the overall service systems and processes.
Ministry of Law
Quality Service Executive, Ministry of Law Services Centre (11-month contract)
Contract
Closing on 13 May 2026What the role is
What you will be working on
Responsibilities:
- Assist the Quality Service team to handle the daily public feedback and queries received by the Ministry and ensure timely follow up and closure in accordance with the approved service level timelines. You may also be expected to deal with the members of the public in the course of your work.
- Assist the Quality Service Team to identify process gaps and IT system-related issues and suggest enhancements to improve the team’s efficiency.
What we are looking for
Requirements:
- Diploma in Communications or any other relevant discipline
- Good command of written and spoken English and one other language.
Ability to speak one of the dialects will also be an asset.
- Team player, customer service oriented, self-driven and able to work independently.
- At least 2 – 3 years of working experience in customer service and good track record.
- Proficient in MS Applications and CRM systems
About your application process
This job is closing on 13 May 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Law or the wider Public Service.
About Ministry of Law
In Singapore, having the rule of law and advancing people’s access to justice are not just lofty ideals but the backbone of a functioning and a progressive society. At the Ministry of Law, not only do we contribute to developing the legal frameworks and policies that uphold our way of life, but also to providing community legal services that Singaporeans benefit from. The key policies we oversee include Singapore’s legal and intellectual property infrastructure, the civil and criminal justice systems as well as land resources.
Our officers are experts from different fields, and enjoy an excellent and challenging career in a fast-paced environment with plenty of opportunity to grow. If you share our vision of shaping the future of Singapore, you will definitely fit right in here at MinLaw.
Learn more about Ministry of Law