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Ngee Ann Polytechnic

Ngee Ann Polytechnic

SENIOR EXECUTIVE, ADMISSIONS - ACADEMIC AFFAIRS & PLANNING OFFICE

Fixed Terms
Closing on 17 May 2026

What the role is

This is a 2-year contract position as a Senior Executive in the Academic Affairs & Planning Office.

You will play a key role in the planning, administration and continuous improvement of Polytechnic admissions and student enrolment processes. The role involves end to end admissions operations, student engagement, digital enablement (including chatbot and AI assisted services), and data informed planning to support institutional intake strategies.

You will work closely with internal stakeholders, external partners and vendors to ensure admissions and enrolment exercises are executed effectively, student centric services are delivered, and admissions operations are future ready.

What you will be working on

Your responsibilities will include but are not limited to the following:

Admissions Planning & Operations

  • Plan, coordinate and administer end‑to‑end Polytechnic Admissions Exercises to ensure that events are executed timely and professionally.

  • Conduct Admissions talks and provide general counselling support to prospective students and stakeholders on admissions pathways and application processes

  • Coordinate student enrolment processes, including coordination across systems, timelines, documentation and communications

  • Administer, review and evaluate admission applications and appeals in accordance with institutional policies and regulatory requirements

  • Review admissions collaterals to ensure that information is current and relevant

  • Coordinate closely with Academic Schools, and other internal departments to ensure smooth execution of admissions and enrolment processes

  • Work with vendors and system partners on enhancements, testing and issue resolution related to admissions operations and platforms

Digital Enablement & AI‑Assisted Services

  • Liaise with Academic Schools and vendors to administer, test and enhance current and future admissions chatbots and digital enquiry platforms

  • Contribute to the use of Generative AI (GenAI) tools to improve student communications, FAQs, counselling scripts and operational workflows, with appropriate governance and data safeguards

  • Support process automation and digitalisation initiatives for admissions and enrolment processes to improve efficiency, accuracy and student experience

Data Analytics & Insights

  • Analyse admissions, enrolment and application data to identify trends, risks and opportunities for admissions planning and operations

  • Utilise analytics to make operational improvements, communications strategies and stakeholder briefings

  • Support intake planning, forecasting and post‑exercise reviews through data dashboards, reports and evidence‑based insights

Communications & Content Development

  • Develop and curate digital content (including video presentations and online materials) on admissions matters using appropriate tools and platforms

  • Ensure consistency of messaging across physical and digital touchpoints, including AI‑assisted channels

What we are looking for

Core Competencies

  • Meticulous, resilient, and resourceful, with the ability to manage multiple workstreams under tight timelines

  • Comfortable working with digital platforms, dashboards and enterprise systems

  • Innovative mindset with an openness to adopting new technologies, including GenAI and data‑driven tools

  • Strong analytical skills with the ability to interpret data and translate insights into operational actions

Personal Attributes & Working Style

  • Self‑driven and adaptable, able to work both independently and collaboratively in cross‑functional teams

  • Strong interpersonal, written and verbal communication skills, with sensitivity when engaging students and stakeholders

  • Able to balance operational rigour with continuous improvement and innovation

Desirable (but not mandatory)

  • Experience or interest in AI‑enabled services, chatbot management or process automation

  • Familiarity with admissions, enrolment or student administration workflows in an education or public‑sector setting

About your application process

This job is closing on 17 May 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ngee Ann Polytechnic or the wider Public Service.

About Ngee Ann Polytechnic

At Ngee Ann Polytechnic, our nine academic schools offer over 40 full-time diplomas to a growing student population of more than 15,000. As a public tertiary institution, internationally-recognised for its academic excellence and close industry links, NP prides itself on having a dedicated and professional teaching faculty, complete with campus facilities that are among the finest in the world. An institution of higher learning, Ngee Ann Polytechnic believes in giving every student an enriching learning experience and every employee the opportunity to build a meaningful career. If you are a self-starter with an innovative mind, a versatile person with the drive for all-rounded excellence, and a dedicated team player who shares our vision and values, we invite you to join our inspired team.

Learn more about Ngee Ann Polytechnic