Join us at NParks to be part of a dynamic team that strengthens the service quality and capability of the organisation. You will support the Director to guide a team, collaborate with diverse stakeholders, and manage service providers.
National Parks Board
Deputy Director / Service Quality (Contract)
Fixed Terms
Closing on 18 May 2026What the role is
What you will be working on
Contribute to service excellence as part of a team by:
Improving service frameworks and processes for efficiency and alignment with WOG standards
Collaborating with agencies and internal divisions to incorporate strategic considerations, resolve complex cases, and support engagement efforts
Supporting organisation-wide service transformation initiatives aimed at reducing feedback volume and improving service delivery
Overseeing an outsourced contact centre to ensure feedback is managed with care and consistency
Contributing to a strong service culture by upholding standards and strengthening service competencies across the team
What we are looking for
Areas of study: Business Management, Marketing, Communications, English, or related fields, preferably with at least 8 years of relevant experience.
Experience in systems management, data analytics, and quality service management.
Possess analytical, interpersonal and communication skills with excellent command of English.
Ability to exercise sound judgment and make quick decisions in a fast-paced and dynamic working environment.
Ready to make your mark? Apply now and be part of the NParks journey.
Only shortlisted candidates will be notified.
Successful candidates will be employed on a 2-year contract with staff benefits.
About your application process
This job is closing on 18 May 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Parks Board or the wider Public Service.
About National Parks Board
At the National Parks Board (NParks), we take pride in conserving our natural heritage and enhancing green spaces for all to enjoy in our City in Nature. We have a multi-talented and highly passionate team that is driven by the goal to create a unique world-class living environment through excellence in biodiversity conservation, greenery and recreation, and veterinary care in partnership with the community. If you share our love for nature and animals, and our zest for innovation and continuous learning, we have the perfect working environment for you.
Learn more about National Parks Board