Info-communications Media Development Authority

Senior Manager / Manager, Specialised Matters, Appeals and Reconsideration (SAR)

Fixed Terms

Closing on 30 Dec 2026

What the role is

Victims of online harm often have no effective way to stop the harm, especially where perpetrators act anonymously online. The Online Safety Project Office has been newly set up to establish a regime that better protects victims by providing timely, effective and accessible means of relief.

SAR is the team within the Office responsible for reconsideration, appeals and other specialised casework. It supports victims in matters such as helping identify perpetrators of online harm, and helps ensure that Office’s decisions are robust, properly reviewed, and able to withstand scrutiny.

What you will be working on

Handling applications by victims for end-user identity information (EUI) of perpetrators of online harm
Handling applications for reconsideration of decisions
Assisting in matters relating to appeals against decisions
Establishing relevant standard operating procedures
Developing, maintaining, and managing a registry for EUI, reconsideration, and appeals
Working with different stakeholders to strengthen online safety
Managing knowledge management of the Office’s work

What we are looking for

Background in Law, Public Policy, Regulatory Affairs, or related field with strong understanding of legal frameworks
Able to operate at the frontier of a new regime, develop frameworks for untested situations and have the confidence to make principled decisions on matters without precedent.
Experience in case management, appeals administration, or regulatory compliance within digital safety or telecommunications sectors
Strong analytical skills with ability to interpret complex legal matters and provide sound policy recommendations
Excellent stakeholder management skills with experience working across internal and external parties on sensitive regulatory matters
Knowledge of online safety regulations, digital harm prevention, and the Online Safety (Relief and Accountability) Act would be highly advantageous

About your application process

This job is closing on 30 Dec 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Info-communications Media Development Authority or the wider Public Service.

About Info-communications Media Development Authority

Info-communications Media Development Authority (www.imda.gov.sg) offers a rewarding career that gives you a front seat in the fast-changing infocomm media sector, where technology and content are shaping the way people view the world more than ever. We offer a wide range of opportunities, where talented individuals and teams can make a difference. Whether you are developing a telecommunications policy affecting consumers or spearheading a scheme to nurture budding media talents, each member of IMDA contributes towards driving innovation, enhancing productivity for economic growth, and improving the quality of life for all Singaporeans. As a statutory board in the Ministry of Communications and Information, IMDA promotes and regulates the infocomm and media sectors.

Learn more about Info-communications Media Development Authority