Senior Butler, Household

[Specific Job Responsibilities] • Supervision of Junior Butlers – Supervise, mentor and train junior butlers to uphold high service standards, while overseeing staff deployment, staff attendance and daily briefings to ensure smooth operations and guest satisfaction. • Event Management – Plan, coordinate and execute events hosted at Istana and external venues, managing logistics, protocol arrangements and stakeholder coordination to ensure smooth event delivery. • Guest Relations – Deliver personalised, discreet and professional service to guests while maintaining the highest standards of confidentiality and guest satisfaction. • Maintenance and Safety – Oversee the upkeep, maintenance and safety of Istana properties by coordinating with vendors, mitigating risks, and ensuring staff compliance with service and safety protocols as well as confidentiality standards.

[Service Operations Planning and Management] • Manage a team (including outsourced partners) to deliver service in accordance with prescribed standards and targets (e.g. motivating staff to service excellence). • Engage stakeholders to align operation needs and expectations, plan resource deployment and solve service issues. • Recommend improvements to systems and processes to optimise effectiveness in serving stakeholders’ needs. • Resolve simple conflicts faced in the course of managing stakeholders and escalate issues in a timely manner. [Thinking Clearly and Making Sound Judgements] • Develop solutions for problems encountered in the course of carrying out your work tasks, guided by SOPS, background knowledge and past hospitality experiences and able to incorporate different opinions when developing an action plan. [Serving with Heart, Commitment and Purpose] • Empathise with stakeholders to understand their needs and concerns, taking responsibility for every decision and action, and following up promptly to remedy situations where necessary. [Working Effectively with Citizens and Stakeholders] • Identify and highlight cases that require special consideration to your supervisors and propose solutions to meet stakeholders' needs.

[Personal Traits] • Strong interpersonal, verbal and written communications skills. • Efficient multitasking and organisational skills. • Attention to detail. • Ability to handle all matters with efficiency and discretion. • Willing to learn. • Has experience in working in a fast-paced environment. • Nurturing character with the keenness to coach others. [Work Experience & Knowledge] An ideal candidate should possess the following: • Singapore Citizenship. • At least 5 years of relevant experience in food & beverage service, household management, personal assistance or hospitality management preferred. • Proficient in Microsoft Office. • Selected candidates will be offered a contract of 1 year in the first instance.