Singapore Tourism Board

Assistant Manager/Manager, Tour & Industry Development

Permanent

Closing on 20 May 2026

What the role is

[What the role is]
Join the Travel Agents & Tourist Guides (TATG) division and champion Singapore's vibrant travel industry! TATG is seeking a dynamic and passionate individual to make a difference in showcasing the Singapore story whilst supporting the travel agent community to be Curators of Travel that Inspire. The Tour and Industry Development (TID) department champions the travel agent sector, guided by the Travel Agent (TA) Roadmap that focuses on the 3 strategic pillars of Digitalisation & Productivity, Innovation & Sustainability and Jobs & Skills. We keep a keen eye on progression for the industry through supporting agile and resilient TAs who can adapt to evolving traveller demands and compete globally. TID also drives the development of Singapore’s tour landscape through initiatives that showcase our nation’s passion and possibilities, leaving visitors with a deeper appreciation of the Singapore story.

What you will be working on

[What you will be working on]

Technology & Innovation

You will drive technology transformation across Singapore's Travel Agent ecosystem through the TA Roadmap. You will have the opportunity to build deep knowledge of digital solutions and become well-versed in technology platforms and innovation models that can help travel agents move towards sustainable growth. Working with TAs, industry associations such as the National Association for Travel Agents Singapore (NATAS), and technology partners, you will develop or refresh technology strategies that enhance productivity and competitiveness. You are also expected to understand future technology needs, identify digital gaps, and develop new innovation programmes that will help Singapore's TA sector adopt, integrate, and leverage cutting-edge solutions. This includes providing targeted support and administering various initiatives and grant schemes to grow the capabilities of the industry.

Account Management

You will manage different TA accounts across various segments such as Meetings, Incentives, Conventions and Exhibitions (MICE) and Online Travel Agents (OTAs). You will conduct comprehensive landscape scans to understand tourism sector dynamics and drive targeted development initiatives for both local and international travel agent partners. Your role involves building strong relationships with key TAs and platform players across different segments, identifying growth opportunities, and working with relevant agencies, such as Infocomm Media Development Authority (IMDA) and Economic Development Board (EDB), to develop and implement strategies that strengthen Singapore's travel agent ecosystem. You are expected to serve as the primary account manager for assigned TA partners, driving comprehensive market development initiatives that enhance Singapore's destination appeal.

Other Exposure

Given the dynamic nature of the industry, you will gain exposure to diverse workstreams beyond your core portfolio. This includes opportunities to contribute to the Travel Agents & Tourist Guides Industry Forum (TATG's annual industry event), explore emerging technologies for tourism, and strategy/ policy development initiatives.

What we are looking for

[What we are looking for]

At least 2 years of working experience, preferably in the areas of industry development and/or strategic planning
Strong analytical mindset with good verbal and written communication abilities.
Independent worker who thrives in collaborative team environments.
Good project and stakeholder management capabilities.
Ability to interpret financial statements - to review the financial documents required for grants administering

Shortlisted candidates will be contacted within 2 weeks from the closing date of this job posting. We regret to inform that only shortlisted candidates will be notified.

About your application process

This job is closing on 20 May 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Singapore Tourism Board or the wider Public Service.

About Singapore Tourism Board

The Singapore Tourism Board (STB) is the lead development agency for tourism, one of Singapore’s key economic sectors. Together with industry partners and the community, we shape a dynamic Singapore tourism landscape. We bring the Passion Made Possible brand to life by differentiating Singapore as a vibrant destination that inspires people to share and deepen their passions. Our success comes from working as one STB team in an environment of trust, openness, fun and care. What can you expect as part of #TeamSTB? • Professional and Personal development: We provide structured training and initiatives aimed at equipping you with a well-rounded set of competencies to excel in your career. • Staff benefits: We offer flexible work arrangement, family care leave and wellness programmes to enable you to achieve a healthy level of work-life effectiveness. Award-winning Workplace • Public Sector Employer of Choice: (2nd) 2014, 2nd (2015) and 1st (2016) • Singapore's Top 100 Leading Graduate Employers: Winner - Hospitality, Leisure, and Tourism Sector (2021) • NS Mark (Gold) Accreditation For more information on STB, please visit https://www.stb.gov.sg.

Learn more about Singapore Tourism Board