National Council of Social Service
[What you will be working on]
Be part of a team that seeks to develop the social service sector and ensure that critical needs receive targeted support, to achieve better outcomes for service users in need. Duties include the following:
1. Review and enhance processes in funding and programme management, as well as grant application and administration, to improve the delivery of resources for social services and sector development.
Understand the business needs of fund managers, programme managers, social service providers and other relevant stakeholders.
Work with stakeholders to map current processes and identify pain-points, redundancies and bottlenecks using continuous improvement frameworks such as Service Design Mapping.
Identify and prioritise opportunities for improvements to efficiency, effectiveness and user experience for critical service delivery tasks, including a) administration and disbursement of funding; b) oversight and reporting for funded services; c) governance and reporting for community funding sources; and d) grant application and assessment.
Reduce manual effort required for day-to-day service delivery work, enabling greater focus on strategic sector development initiatives.
2. Develop and implement initiatives to automate and streamline workflows and processes, adapting for the needs of the social service sector.
Conduct environment scans, research on technological solutions and familiarise with GovTech Stack for automation, productivity and process improvement.
Work with stakeholders to plan and develop product roadmap for the application of above solutions for prioritised workflows and processes.
Apply service delivery and sector developer lens, to ensure solutions meet specific needs of community funding and social service provision.
Drive the design and development of automation and productivity solutions using AGILE and in adherence to governance requirements. Such solutions may include the use of artificial intelligence and robotic process automation, in partnership with stakeholders.
Lead the proof of concept/proof of value, implementation and scaling up of such solutions, which may include enhancing existing systems/platforms, deployment in Government cloud environment (GCC), producing user manuals, training of users and knowledge transfer to other staff.
Participate in testing, debugging, and documenting new features and enhancements.
Maintain and enhance solutions as processes and technology evolves, and exploit opportunities to apply existing solutions to new areas of work.
3. Support the Services Group and NCSS as and when required.
Personal Competencies:
Working Effectively with Citizens and Stakeholders
Improving and Innovating Continuously
Social Service Sector Knowledge
Change Management
Social Service Planning
Design Thinking
Skills Required:
Automation and Productivity Solutions
Process Redesign Skills
Project Management Skills
Stakeholder Management Skills
Influencing, Facilitation and Communication Skills
Sector/Domain Knowledge
Experience & Special Certification(s):
NA
Only shortlisted candidates will be notified.
[What we are looking for]
NA
This job is closing on 21 May 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.
Learn more about National Council of Social Service