The Community Relations Unit (CRU) is piloting a new approach to address severe neighbour noise disputes and hoarding cases. These include cases where noise is used deliberately to cause distress to neighbours, and cases where the behaviours may stem from an underlying mental health condition.
As a Community Relations Officer (CRO), you will work directly with residents and investigate and intervene in severe and protracted neighbour noise and hoarding cases.
Ministry of National Development
Community Relations Officer (Community Relations Unit),Municipal Services Office
Contract
Closing on 30 May 2026What the role is
What you will be working on
You will manage complex cases end-to-end. This will involve engaging residents, conducting interviews, gathering evidence, presenting findings and recommendations to management, and carrying out enforcement actions where required.
It will also involve working closely with the CRU team, officers from other Government agencies such as HDB, PA, AIC and SPF, and community partners and grassroots leaders, to address the underlying causes of the disputes and behaviours involved. You will also contribute to improving the Unit’s operational processes, both internally and with external partners.
In this role, you will make a tangible difference to residents’ lives by helping to resolve complex community disputes and contributing to safer and more harmonious neighbourhoods. It offers the opportunity to work on complex community issues, collaborate across agencies, and contribute meaningfully to public service outcomes.
What we are looking for
• Strong interpersonal and communication skills, empathy, and the ability to see issues from residents’ perspective
• Strong analytical, problem-solving, and judgement skills
• A willingness to learn, adaptability, and resilience in dealing with challenging and complex cases
• Strong written and spoken English, and fluency in speaking at least one vernacular language (Malay, Mandarin, or Tamil). Fluency in speaking local dialects would be an advantage.
• Work experience in investigation, enforcement, and/or engaging residents within the Singapore Public Service would be an advantage.
• Diploma or higher qualification in any discipline
About your application process
This job is closing on 30 May 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of National Development or the wider Public Service.
About Ministry of National Development
The Ministry of National Development (MND), the lead government agency responsible for land use planning and infrastructure development, aims to transform Singapore into an endearing home and a distinctive global city. At MND, we aspire to create a quality, vibrant and sustainable living environment for our people. We also strive to shape Singapore into a world-class city of knowledge, culture and excellence – one which keeps pace with global challenges and the rising aspirations of Singaporeans.
Our Vision:
An Endearing Home, A Distinctive Global City
MND's vision reflects our growing emphasis not just on physical infrastructure, but also on the softer aspects of creating emotional attachment in our people, the global talents and corporations whom we attract here. At the same time, it articulates MND's goal of building upon Singapore’s unique distinguishing characteristics to develop Singapore as a global city of knowledge, culture and excellence.
Our Mission:
Develop World-Class Infrastructure
MND will provide quality physical infrastructure for the nation by working with our partners in the public and private sectors.
Create a Vibrant, Resilient and Sustainable Living Environment
MND will strive to make Singapore a livelier and more exciting city, and ensure our nation is well-prepared to face the growing uncertainties and complexities. MND will also maintain the quality and resilience of our built and natural environment to ensure high standards of living, and carry out development that meets the needs of the present without compromising that of future generations.
Provide Affordable and Accessible Public Housing
MND will commit to support Singaporeans' homeownership aspirations and ensure public housing remains affordable and accessible.
Build Rooted and Cohesive Communities
MND will strive to foster our citizens' attachment and love for our homeland and maintain social cohesiveness in our communities, even as Singapore continues to be an open and globalised society.
Learn more about Ministry of National Development