The Social Support Group (SSP) implements programmes and initiatives to support lower-income and vulnerable families so that they achieve stability, self-reliance and social mobility over time.
Within the SSP, the ComLink+ Operations Branch works with Social Service Offices (SSOs) island-wide to steer and strengthen the social service ecosystem to deliver comprehensive, convenient and coordinated support for lower-income and vulnerable families.
Ministry Of Social And Family Development
Manager/Senior Manager, ComLink Operations Branch (SSP/SD)
Permanent/Contract
Closing on 28 May 2026What the role is
What you will be working on
You will develop a keen understanding of the needs of lower-income and vulnerable families through data collection and visualisation to guide national planning of social services. You will also drive operational excellence by developing best practice frameworks across SSOs which will allow them drive community partnerships that would address identified needs.
Your key responsibilities include:
• Identifying underserved or emerging needs in the community through data and research
• Developing and implementing best practices for SSO operations covering community asset and needs mapping, stakeholder engagement and development, and programme evaluation.
• Developing and managing centralised data systems and tracking mechanisms to support best practice implementation across SSOs
What we are looking for
• Tertiary qualifications preferably in Social Sciences
• At least 2 years of relevant working experience in the social service sector, or relating to stakeholder engagement and impact measurement
• Experience in geospatial analysis and community mapping, with familiarity or willingness to learn data visualisation and analytics tools (e.g. QGIS, Tableau, PowerBI)
• Strong interpersonal and communication skills to steer partnership across diverse internal (e.g. SSOs, other public agencies) and external stakeholders
• Strong analytical, planning and problem-solving skills
• Proactive team player with a passion for serving lower-income and vulnerable families
About your application process
This job is closing on 28 May 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry Of Social And Family Development or the wider Public Service.
About Ministry Of Social And Family Development
Join Us at MSF for a Meaningful, People-Centric Career!
At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.
Learn more about Ministry Of Social And Family Development