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Ngee Ann Polytechnic

Ngee Ann Polytechnic

AI PRODUCT MANAGER - DIGITAL SERVICES & TECHNOLOGY OFFICE

Fixed Terms
Closing on 31 May 2026

What the role is

This is a 2-year contract position with the Digital Services & Technology Office.

The AI Product Manager will play a central role in advancing NP's AI transformation strategy. This role focuses on harnessing AI to improve how the institution operates - driving efficiency, automating processes, and enabling smarter, data-informed decision-making across administrative and support functions. Working closely with schools/departments such as HR, Finance, Student Services, and Academic Schools, the AI Product Manager will identify opportunities, define product vision, and manage the full lifecycle of AI solutions from ideation through to deployment and continuous improvement.

What you will be working on

Product Ownership

  • Define and maintain a prioritised roadmap for AI products and initiatives, aligned with NP's institutional strategy and digital transformation goals.

  • Identify and evaluate opportunities for AI adoption across administrative and operational domains, including process automation, IT service management, agentic systems and data analytics for institutional decision-making.

  • Lead cross-functional teams through the end-to-end product lifecycle: problem discovery, user research, solution design, agile development, testing, and deployment.

Project Delivery

  • Define product requirements, MVPs, success metrics, feature releases, and go-live criteria in collaboration with solution architects, engineers, and UX designers.

  • Oversee in-house managed solutions, vendor and solution partner management, including evaluation, procurement support, and performance monitoring for third-party AI products and platforms.

  • Ensure AI products comply with NP’s IT governance, data privacy regulations, and ethical AI guidelines. Proactively address issues of data security, model bias, and user adoption through proper testing, training, and change management.

  • Support change management efforts to drive adoption of AI tools across NP's administrative functions.

Collaboration

  • Collaborate closely with schools/departments to understand their needs and pain points. Act as the bridge between technical teams and business stakeholders, translating business requirements into AI solution specifications and articulating the benefits of AI products.

  • Collaborate with NP's IT infrastructure, data, security and enterprise systems teams to ensure solutions are integrated and well-supported.

What we are looking for

  • Degree or postgraduate qualification in Information Systems, Computer Science, Data Science, Business Analytics, or a related discipline.

  • Minimum 5 years of experience in product management or digital project management, with at least 2 years managing AI, data, or analytics-driven products or initiatives.

Skills & Certifications

  • Demonstrated track record of delivering digital or AI products from ideation through to launch and adoption.

  • Good conceptual understanding of AI/ML technologies, LLMs, RPA, and intelligent workflow tools — sufficient to evaluate solutions and communicate with technical teams.

  • Familiarity with agile practices (Scrum, Kanban), design thinking, and lean product methodologies.

  • Working knowledge of enterprise platforms such as Microsoft 365, Power Platform, or cloud AI services (Azure, AWS, GCP) is advantageous.

Attributes

  • Strong analytical skills with a data-driven approach to prioritisation and decision-making.

  • Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders including senior management.

  • Ability to manage ambiguity, navigate competing priorities, and adapt product strategy as institutional needs evolve.

  • Collaborative working style with the ability to align cross-functional teams and stakeholders without direct authority.

About your application process

This job is closing on 31 May 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ngee Ann Polytechnic or the wider Public Service.

About Ngee Ann Polytechnic

At Ngee Ann Polytechnic, our nine academic schools offer over 40 full-time diplomas to a growing student population of more than 15,000. As a public tertiary institution, internationally-recognised for its academic excellence and close industry links, NP prides itself on having a dedicated and professional teaching faculty, complete with campus facilities that are among the finest in the world. An institution of higher learning, Ngee Ann Polytechnic believes in giving every student an enriching learning experience and every employee the opportunity to build a meaningful career. If you are a self-starter with an innovative mind, a versatile person with the drive for all-rounded excellence, and a dedicated team player who shares our vision and values, we invite you to join our inspired team.

Learn more about Ngee Ann Polytechnic