Senior Manager / Manager (Innovation Hub)

Step into the heart of digital transformation at VITAL—where your passion for technology and innovation will shape the future of public service. As a champion of digital and AI advancement, you will be at the forefront of crafting and executing strategies that empower our organisation and modernise shared services for HR, Payroll, Finance, and Procurement across public agencies. You will collaborate with visionary colleagues to build digital capabilities, drive change, and nurture a digital-centric culture that touches every corner of VITAL. Your expertise will spark new solutions, deliver impactful capability-building programmes, and ensure our AI strategy is brought to life. Join us to inspire AI adoption through creative change management, design and manage governance processes to facilitate experimentation, and work hand-in-hand with internal stakeholders to scale digital and AI initiatives sustainably. If you are eager to make a real difference and thrive in a culture of innovation, VITAL is where your journey begins.

Reporting to the Assistant Director, Innovation Hub, the job holder will be responsible for the following: (including but not limited to): Digital Transformation & Innovation • Assess the relevance and risk of emerging technologies and digital trends to VITAL's transformation roadmap. • Uncover use cases and opportunities for which AI and digital technology can be applied • Identify, evaluate and implement AI and digital solutions that improve productivity, service delivery and operational efficiency in VITAL • Lead proof-of-concepts (POCs) and pilot projects, evaluate outcomes, and scale successful initiatives for implementation or broader organisational adoption. Digital and AI Strategy and Governance • Lead the development, review and execution of VITAL's Digital and AI strategy, ensuring alignment with organisational priorities and whole-of-government digital initiatives. • Establish, review and maintain governance frameworks for digital and AI initiatives, ensuring compliance with relevant policies, standards and risk management requirements. • Track and report on the progress of digital and AI initiatives, providing insights and recommendations to senior management. Change Management & Stakeholder Engagement • Design initiatives and drive change management efforts to support the sustainable adoption of digital and AI initiatives, including communications, engagement and training plans. • Engage technology partners and vendors to evaluate tool efficacy, manage relationships and support the delivery of digital initiatives. • Co-develop learning pathways and coherent progression with VITAL's HR Development team, covering foundational to advanced digital and AI competencies. Project & Change Management • Lead and manage cross‑functional digital initiatives, partnering internal stakeholders and external partners to ensure delivery within scope while managing risks, resources, and stakeholder expectations. • Work closely with internal stakeholders and business functions to understand operational challenges, co-create digital solutions, and ensure successful implementation. • Support capability building by sharing best practices, solution patterns, and lessons learnt across internal teams and agency users. Other Duties • Undertake ad‑hoc projects or tasks assigned by supervisors in support of Innovation Hub and organisational priorities.

• Degree in Business with IT, Computer Science, Information Technology or a related discipline is preferred • Candidates with a relevant degree but demonstrated competence and practical experience in digital transformation and/or AI adoption are also welcome. • At least 3 years of experience planning and implementing digital transformation, AI strategy, or capability-building initiatives, preferably within the Public Sector or an enterprise environment. • Conversant with AI tools and platforms, digital productivity tools, and solutions such as Microsoft Copilot, UiPath, Power Platform, or equivalent. • Experience in designing and delivering digital capability-building programmes or learning initiatives for non-technical audiences. • Good communication and interpersonal skills, with the ability to translate complex digital and AI concepts clearly to non-technical stakeholders. • Good analytical and problem-solving skills, with the ability to identify opportunities for digital innovation and translate them into actionable solutions.