To support the administration, coordination and continuous improvement of financial aid and academic awards schemes under Student Support & Career Services, with a focus on effective service delivery, data accuracy, system readiness and process improvement.
Temasek Polytechnic
Assistant Manager, Financial Aid & Awards
Fixed Terms
Closing on 06 Jun 2026What the role is
What you will be working on
Responsibilities:
Administer financial aid and academic awards schemes, including application processing, eligibility checks, document verification, approval papers, system records and coordination of disbursement matters.
Assess and follow up on non-routine cases, appeals, incomplete submissions and exceptional circumstances, and escalate complex cases with relevant facts and recommendations.
Liaise with internal and external stakeholders, including Schools, departments, donors, agencies, students and parents, to support smooth administration and resolution of operational matters.
Support implementation, testing and enhancement of divisional systems and e-services, including user acceptance testing, issue tracking, data verification, process mapping, change readiness and post-implementation stabilisation.
Prepare statistics, reports and operational updates for management reporting, monitoring of scheme outcomes, and identification of trends, gaps or follow-up areas.
Review workflows and identify opportunities to improve productivity, accuracy and service experience through appropriate use of digital tools, automation, AI-enabled solutions and emerging technologies such as agentic AI.
Guide temporary staff or junior colleagues in daily operations, including task briefing, quality checks and follow-up tracking.
Maintain proper records and documentation, and support procurement, administrative matters, departmental projects and other duties assigned.
What we are looking for
Prerequisites:
Tertiary qualifications in business administration, data analytics, information systems or related discipline.
Relevant experience in operations, financial aid, awards/grants administration, student services or service delivery.
Strong organisational, coordination and stakeholder management skills, with ability to manage multiple workstreams and timelines.
Meticulous, numerate and analytical, with good attention to detail in data checking, documentation, reporting and problem-solving.
IT-savvy, adaptable and comfortable working with systems, data, digital tools, automation and AI-enabled solutions; experience with system testing, data reporting or agentic AI would be an advantage.
About your application process
This job is closing on 06 Jun 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Temasek Polytechnic or the wider Public Service.
About Temasek Polytechnic
Established in 1990, Temasek Polytechnic (TP) is a leading institution of high learning nestled by the idyllic shores of Bedok Reservoir in Tampines. TP takes pride in equipping our students with lifelong skills and digital knowledge for a future of dynamic change.
TP’s caring and vibrant culture is firmly rooted in our core values which drive a spirit of innovation, with a focus on industry, globalization and sustainability. “TP Cares” is our clarion call to ensure that our diverse community of learners has the opportunity to achieve their personal best, so that they can contribute meaningfully to the global community.
Learner. Creator. Leader
We envision the TP graduate as a values-led leader with vision, character and heart, excelling in the academic domain and beyond, and rising to the challenge of creating tomorrow.
Learn more about Temasek Polytechnic